Membership Growth Consultant

Sunny Isles Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $38,509.00 - $55,013.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Career development opportunities

Job Description

ChenMed is a leading family-owned and physician-led healthcare organization dedicated to transforming healthcare for seniors across the United States. The company prioritizes personalized, value-based care, focusing on improving the health and well-being of the populations it serves. Unlike traditional primary care providers, ChenMed adopts an innovative approach that emphasizes close patient relationships and preventive care, making healthcare more accessible and effective for medically underserved, Medicare-eligible seniors aged 55 and older. ChenMed is rapidly expanding its presence across markets, and its growth is fueled by an unwavering commitment to changing lives for both its patients and team members. With competitive compensation, extensive benefits, and robust career advancement opportunities, ChenMed encourages innovation, entrepreneurship, and kindness from every member of its workforce. Join ChenMed and become part of a team that makes a meaningful difference every day, fostering a work environment where ambition, work ethic, and compassion are highly valued and rewarded.

The Membership Growth Consultant (MGC) role at ChenMed serves as a vital frontline outside healthcare sales representative responsible for generating sales leads and expanding membership by nurturing productive relationships with senior citizens, key community partners, and senior-focused businesses. This role is integral to ChenMed's mission of enrolling new patients and supporting its rapid expansion. As the first tier in the MGC Success Plan and growth career path, incumbents in this role develop skills in organizing and executing sales events, community outreach, and crafting engaging, cost-effective strategies to maintain senior satisfaction and encourage referral sales. The MGC effectively communicates ChenMed's unique value proposition through local events such as health fairs, information tables, and talks, targeting seniors and their caregivers within the community. This position demands a combination of excellent interpersonal skills, marketing savvy, and a strong ability to develop and maintain partnerships with insurance agents, social workers, senior housing managers, and other key influencers. The MGC also manages vendor relationships and uses CRM tools such as Salesforce to document client interactions, ensuring efficient lead management and growth tracking. This is an exciting and dynamic sales-oriented role with opportunities for personal growth, leadership development, and a chance to play a pivotal part in revolutionizing senior healthcare. The position is full-time with a salary range of $38,509 - $55,013, with additional bonuses or commissions reflecting performance. ChenMed offers a rewarding work-life balance, comprehensive employee benefits, and the chance to work in a mission-driven environment that values resilience, customer focus, effective communication, and networking expertise.

Job Requirements

High school diploma or GED required
Minimum 2 years of successful sales experience
Must possess and maintain a valid driver's license
Ability and willingness to travel locally, regionally and nationwide up to 75%
Strong interpersonal and communication skills
Proficiency in Microsoft Office and CRM software
Ability to handle multiple priorities in a fast-paced environment
Excellent organizational skills
Ability to engage customers with patience and a warm disposition
Ability to close sales while maintaining customer comfort
Fluency in English
Bilingual is a plus
Ability to work independently and exercise good judgment

Job Qualifications

High school diploma or GED required
Bachelor’s degree in marketing, business administration or related field preferred or equivalent combination of education and experience
Minimum of 2 years successful sales experience
Experience working with seniors is a plus
General understanding of Medicare Advantage preferred
Minimum of 2 years business-to-business or equivalent management experience preferred
Experience establishing and maintaining relationships with business and vendor partners
Experience with telesales and data entry during calls
Possession and maintenance of a valid driver’s license
Proficient in MS Office, CRM tools such as Salesforce, and other software
Excellent interpersonal, written and verbal communication skills
Ability to be flexible, creative and persuasive in customer engagements
Good keyboarding skills
Spoken and written fluency in English
Bilingual is a plus
Ability and willingness to travel locally, regionally and nationwide up to 75%
Ability to exercise independent judgment

Job Duties

Nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round
Meet with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition
Plan, coordinate and execute local community events such as information tables, health fairs and doc talks to reach medically underserved, Medicare-eligible seniors aged 55 and older
Cultivate strong relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers and related community providers to maintain ChenMed as a top provider choice
Partner with community officials, businesses and senior outreach programs to develop initiatives driving new patient growth
Schedule one-on-one sales meetings and referral relationships with plan agents, brokers and senior community members to deliver healthcare solutions
Manage vendors for event planning and negotiate contracts with event venues
Ensure insurance agents and brokers are invited to community events to facilitate patient assignment
Utilize marketing and sales tools including CRM systems like Salesforce to identify solutions, manage leads and document interactions
Provide monthly activity calendars reflecting community access points and new event venues
Develop penetration plans and initiatives for key target markets
Recover dormant customers through sales and marketing campaigns
Drive new membership growth by educating potential patients on ChenMed's healthcare model
Deliver presentations to large audiences
Build distribution channels to support new patient enrollment
Collaborate with sales leadership to enhance engagement effectiveness with distributors and community partners
Build trusting relationships with brokers, insurance agents, case workers, and third-party vendors
Engage with patients beyond the first appointment to support retention
Address and resolve customer complaints
Perform other related duties as assigned