Membership - Front Desk - Deaconess Aquatic Center

The Y is a prominent nonprofit charitable organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. Serving as a pillar in the community, the Y offers a welcoming environment that is inclusive, supportive, and respectful of all individuals. This organization emphasizes a culture of belonging where people from diverse backgrounds can come together to grow and thrive. The Y's core values center on being genuine, hopeful, nurturing, and determined, reflecting its commitment to making a positive impact on the community and supporting individuals in their personal development. Known for its engaging programs and memberships, the Y promotes an atmosphere of encouragement and empowerment, striving every day to be a place where people can belong and become their best selves.

The Member & Guest Services position at the Y supports the organization’s mission by maintaining a friendly and positive atmosphere for all members and guests. This key role involves responding to member and guest needs, fostering a member-focused culture, and promoting the various programs and memberships offered. Employees working in this role are responsible for ensuring smooth check-in procedures, providing excellent customer service both in person and over the phone, and conducting cause-driven tours for prospective members. The position requires working a minimum of two weekday shifts and two weekend shifts per month, with availability needed for early morning, evening, and weekend shifts. The work environment is dynamic, requiring individuals to be adaptable and maintain a professional demeanor while handling various tasks such as processing payments, enforcing abuse risk management policies, and maintaining cleanliness and organization at the front desk and lobby.

This role is crucial in supporting the Y’s broader mission of strengthening the community, making it an excellent opportunity for individuals who are passionate about community service and helping others. The position also provides ongoing training opportunities, including CPR/AED, First Aid, Oxygen, Blood Borne Pathogen, and Child Abuse Prevention training, ensuring employees can perform their duties safely and effectively. The ideal candidate will possess strong interpersonal and problem-solving skills as well as the capacity to relate to diverse populations from various social and economic segments of the community. Overall, the Member & Guest Services role offers an enriching employment experience within a supportive nonprofit environment that values dedication, compassion, and community impact.