Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,700.00 - $71,800.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Company Match 401K Plan
Complimentary stays at Four Seasons worldwide
Complimentary Meals
Laundered Employee Uniform
Employee assistance program
Life insurance
Complimentary on-site parking
training programs
Tuition Reimbursement
Growth & Development opportunities
Job Description
Four Seasons is a globally renowned luxury hospitality company recognized for its commitment to delivering exceptional guest experiences through genuine service and a culture of respect and continuous improvement. Powered by a dedicated team that strives to exceed expectations every day, Four Seasons emphasizes not only outstanding service but also a workplace environment that supports and values its employees. With locations worldwide, Four Seasons hotels and resorts are synonymous with luxury, comfort, and impeccable hospitality, setting industry standards for service excellence and innovative guest engagement.
The Southern California Four Seasons property offers a unique escape that blends the serene beauty of the Santa Monica Mountains with easy access to Malibu's beaches and Santa Barbara's wine country. This location is a wellness-focused luxury hotel designed to promote wellbeing in a family-friendly atmosphere. Home to the Center for Health & Wellbeing, this resort positions itself as a premier destination for health and wellness, redefining relaxation and revitalization for its guests.
The Membership Experience and Engagement Manager role is a critical position within this vibrant wellness community. This position is responsible for curating an exclusive and personalized membership experience, ensuring that all members feel valued and engaged. The manager anticipates member needs, organizes events to foster community, gathers and acts on member feedback, and employs a proactive approach to enhance member satisfaction. Managing monthly dues, analyzing membership attrition, and driving sales growth are essential functions of this role. The manager will work collaboratively with various departments including engineering, food and beverage, spa, and fitness to maintain service quality and facility standards.
The ideal candidate will have a strong background in luxury spa or club operations, with at least three years of relevant experience. A college degree in Hospitality Management or Business Administration is preferred, reflecting the professional standard of this role. The position demands excellent communication skills, flexibility to work varied shifts including weekends and holidays, and the ability to maintain high emotional intelligence when interacting with members and staff. The Membership Experience and Engagement Manager will oversee the integrity of membership records, billing, and compliance with privacy regulations such as HIPAA and PCI standards.
This full-time role offers competitive compensation within the salary range of $73,400.51 to $78,400.51 annually and comprehensive benefits including health insurance, 401K plan with company match, wellness programs, and opportunities for professional development. The position requires a passion for luxury hospitality, a commitment to enhancing member experience, and the skill to lead and inspire within a high-standard environment devoted to wellbeing and luxury.
The Southern California Four Seasons property offers a unique escape that blends the serene beauty of the Santa Monica Mountains with easy access to Malibu's beaches and Santa Barbara's wine country. This location is a wellness-focused luxury hotel designed to promote wellbeing in a family-friendly atmosphere. Home to the Center for Health & Wellbeing, this resort positions itself as a premier destination for health and wellness, redefining relaxation and revitalization for its guests.
The Membership Experience and Engagement Manager role is a critical position within this vibrant wellness community. This position is responsible for curating an exclusive and personalized membership experience, ensuring that all members feel valued and engaged. The manager anticipates member needs, organizes events to foster community, gathers and acts on member feedback, and employs a proactive approach to enhance member satisfaction. Managing monthly dues, analyzing membership attrition, and driving sales growth are essential functions of this role. The manager will work collaboratively with various departments including engineering, food and beverage, spa, and fitness to maintain service quality and facility standards.
The ideal candidate will have a strong background in luxury spa or club operations, with at least three years of relevant experience. A college degree in Hospitality Management or Business Administration is preferred, reflecting the professional standard of this role. The position demands excellent communication skills, flexibility to work varied shifts including weekends and holidays, and the ability to maintain high emotional intelligence when interacting with members and staff. The Membership Experience and Engagement Manager will oversee the integrity of membership records, billing, and compliance with privacy regulations such as HIPAA and PCI standards.
This full-time role offers competitive compensation within the salary range of $73,400.51 to $78,400.51 annually and comprehensive benefits including health insurance, 401K plan with company match, wellness programs, and opportunities for professional development. The position requires a passion for luxury hospitality, a commitment to enhancing member experience, and the skill to lead and inspire within a high-standard environment devoted to wellbeing and luxury.
Job Requirements
- College degree in Hotel & Hospitality Management or Business Administration preferred
- minimum of three years experience in luxury Spa or Club operations
- previous experience with memberships preferred
- ability to work flexible hours including weekends and holidays
- proficiency in English reading, writing, and speaking
- high emotional intelligence
- ability to multi-task under pressure
Job Qualifications
- College degree in Hotel & Hospitality Management or Business Administration preferred
- minimum three years experience in luxury Spa or Club operations
- previous experience with memberships preferred
- excellent communication skills in English
- high emotional intelligence
- ability to multi-task under pressure
- flexibility to work weekdays, weekends, and holidays
Job Duties
- Answer phones and emails quickly and efficiently, responding to all communication within 24-hours
- assist with membership check in as needed
- maintain constant communication with Director of Wellness regarding guest and employee issues
- develop working relationships with Engineering, Laundry, F&B, and Spa departments
- complete thorough and timely follow-through with attention to detail
- greet guests upon arrival and provide information about Club services including memberships
- maintain cleanliness of fitness facility
- ensure daily cleanliness of fitness center, locker areas, and indoor pool
- report equipment malfunctions promptly and handle lost and found items
- ensure safety procedures are followed and notify Security of incidents or injuries
- book guest reservations efficiently as needed
- check-in fitness appointments or communicate with providers
- provide safe operation and care of health club equipment
- uphold spa and fitness luxury service standards
- conduct in-depth tours of the fitness facility and hotel to promote membership
- administer and sell memberships for corporate partners and accounts
- manage membership billing and resolve billing issues
- address and resolve member concerns
- enforce procedures and regulations with guests
- maintain accurate member lists and data summaries
- recognize new and existing members and communicate updates to Spa and Hotel departments
- sell services, packages, events, upgrades, and memberships
- inform guests on services, hours, rules, and classes
- collaborate with club team members to ensure seamless member experience
- plan and execute quarterly member events
- participate in club services, programs, and products
- build rapport with prospective and current members
- maintain consistent membership communication with newsletters and emails
- maintain HIPAA certification and PCI compliance
- manage monthly membership dues and analyze attrition
- achieve or exceed sales, renewals, and service goals
- prospect new business
- host events and workshops for lead generation
- ensure adherence to company work rules and standards
- promote safety awareness and maintain hazard-free environment
- assist throughout the hotel as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
