Membership Experience and Engagement Assistant Manager

Four Seasons is a renowned luxury hospitality company powered by dedicated and passionate individuals who strive to achieve excellence and create exceptional experiences for guests, residents, and partners worldwide. This collective of professionals is united by a shared commitment to delivering luxury with genuine heart, fostering a work environment that encourages growth, respect, and meaningful connections among team members. Known for its world-class service and impeccable standards, Four Seasons remains a leading name in the hotel and resort industry, with a reputation for exceeding guest expectations through a commitment to both quality and personalized service.

The specific location for this opportunity is a distinguished Southern California retreat that embodies wellbeing, nestled at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and the famous vineyards of Santa Barbara. This hotel blends a relaxed, refined California vibe with a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination focused on wellness and revitalization. The location offers guests and members a unique environment to rejuvenate their mind and body while enjoying the finest in hospitality services.

This role is for a Membership Experience and Engagement Manager who will be integral in curating an unparalleled luxury membership experience for valued members. The role involves anticipating and fulfilling member needs, planning and executing engaging events, soliciting member feedback, and proactively enhancing the overall member experience. The manager will also oversee monthly membership dues, analyze membership attrition trends, and develop strategies to drive new membership sales. This position requires a high level of attention to detail, excellent communication skills, and the ability to foster strong rapport with members and colleagues alike.

The Membership Experience and Engagement Manager will work closely with various hotel departments such as Engineering, Laundry, Food & Beverage, and Spa to support club operations and ensure seamless service delivery. Operational responsibilities include responding promptly to member inquiries, assisting with membership check-ins, maintaining cleanliness and safety standards in the fitness and wellness facilities, managing bookings and appointments, and handling lost and found items. Maintaining HIPAA and PCI compliance is crucial, along with upholding the spa and fitness luxury service standards.

Financially, this role involves managing membership billing, resolving any billing discrepancies, tracking member status, and meeting or exceeding sales goals through strategic outreach, lead generation, and member referrals. The manager will also be responsible for planning quarterly member events that strengthen relationships and enhance the membership value proposition.

Candidates for this full-time role should be flexible with their schedule and able to work early mornings, evenings, weekends, and holidays as required by business needs. The position offers a competitive salary range of $73,400.51 to $78,400.51 and comes with a comprehensive benefits package including health insurance, 401K matching, complimentary Four Seasons stays, and various wellness and development opportunities. Four Seasons promotes an inclusive work culture and encourages minorities, women, veterans, and individuals with disabilities to apply, supporting equal employment opportunities for all.