Membership Director

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $39,600.00 - $58,900.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive base pay

performance-based bonuses

Paid Time Off

Comprehensive health insurance

Dental Insurance

Vision Insurance

401K with company match

Zero-interest housing loan program

Employee Discounts

Maternity/Paternity Leave

Job Description

The Indigo Road Hospitality Group (IRHG) is a dynamic and innovative hospitality company founded in 2009 by Steve Palmer. IRHG cultivates a unique environment where hospitality is more than a job—it's a family, a lifestyle, and an exciting journey. The company operates across more than 30 locations, including 15 restaurant concepts and a growing boutique hotels division, emphasizing internal growth opportunities and a people-first philosophy. IRHG sets itself apart in the hospitality industry by fostering a culture centered on taking care of its employees so that they can deliver exceptional care to guests. With generous benefits, competitive compensation, and a commitment to work-life balance, IRHG attracts dedicated professionals who want to be part of a company changing the hospitality industry forever.

The Role: The Membership Director is a critical member of the senior leadership team at IRHG. This role is responsible for managing the Membership, Member Relations, and Programming & Events departments, ensuring the growth and sustainability of the membership community. The Membership Director oversees recruitment and retention strategies, ensuring high member satisfaction and fostering a diverse and welcoming membership environment. In addition, this position leads the development and execution of a vibrant calendar of events that align with the values and mission of Indigo Road. Duties include the management of membership operations, coordination of communications, event program leadership, team supervision, and marketing collaboration to ensure effective promotion of membership and events. This role demands strong leadership, strategic planning, and interpersonal skills to create a thriving culture both within the membership base and amongst the staff team. The position also requires handling budgets, negotiating vendor contracts, ensuring compliance with legal and safety standards, and representing the organization publicly. Flexibility to work evenings and weekends is essential to support programming and special events. Overall, the Membership Director plays a key role in driving member engagement, fostering community, and supporting IRHG’s mission to create extraordinary experiences through hospitality.

Job Requirements

A passion for personal wellbeing, social community, and contributing to the ‘greater good.’
Willing and able to work a varied schedule that may include early mornings, nights, weekends, and holidays
Ability to work well under pressure and within timelines
Creative problem-solver who relishes overcoming challenges
Enthusiastically work in cross functional environments and roles
Able to support surges in workload
3+ years relevant working experience
Strong time management skills and ability to manage concurrent tasks efficiently
High energy, positive, professional attitude, pride in work product
Excellent communication skills, including writing and proof-reading skills
Knowledge in social media, marketing and CRM software is a plus

Job Qualifications

3+ years relevant working experience
Strong time management skills and ability to manage concurrent tasks efficiently
High energy, positive, professional attitude, pride in work product
Excellent communication skills, including writing and proof-reading skills
Knowledge in social media, marketing and CRM software is a plus
Demonstrated success in developing and executing a comprehensive events calendar, strategic membership communication and marketing plan

Job Duties

Act as one of the leading public voices for the property
Responsible for day-to-day management of membership operations
Work with the General Manager to review and develop annual budgets and targets for membership including marketing budgets
Evaluate and modify membership application procedures, policies, house rules, fees, etc
Oversee the processing of all membership fees and renewals, including auditing outstanding balances and managing collections
Lead membership inquiries, tours, applications and onboardings
Coordinate the process of reviewing membership applications
Ensure all membership applications are processed in a timely manner and with utmost confidentiality
Analyze financial performance to ensure business profitability is in line with business goals and influence appropriate action on problem areas
Participate in the orientation of all employees to communicate the role of Membership & Events at the property and the club’s vision, mission and values
Oversee Member communications and Member relations
Collaborate with Marketing and Communications Manager on external marketing strategies
Ensure website and communications materials are always updated
Oversee the production and distribution of weekly and monthly newsletters, proofreading for accuracy and adherence to brand guidelines and visual standards
Maintain records of Member feedback including compliments and complaints, and relay feedback to the appropriate department, as required
Contact Members who break house rules or will have memberships suspended and/or revoked
Create and manage meaningful relationships with Members – while contributing to the successful creation and retention of membership
Ensure a diverse and engaging events calendar with required supporting collateral to effectively market each event
Guide the Private Events Program
Negotiate with relevant suppliers, vendors and outsourced contractors who will be providing goods and services to Events or Membership
Assist in development of event budgets and manage post-event follow up and reporting
Conduct market research, gather information, multiple quotes, negotiate contracts and submit findings for approval prior to closing any deals
Ensure compliance with insurance, legal, health and safety obligations
Help develop event strategy and roadmap, including ideation and execution
Supervise the Events Manager, Marketing Specialist, and Community Team
Create an inspiring team environment with an open communication culture
Delegate tasks and set deadlines
Other duties assigned by the General Manager
Available to work evenings and weekends as necessary for events and programs