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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,600.00 - $58,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive base pay
performance-based bonuses
Paid Time Off
Comprehensive health insurance
Dental Insurance
Vision Insurance
401K with company match
Zero-interest housing loan program
Employee Discounts
Maternity/Paternity Leave
Job Description
The Indigo Road Hospitality Group (IRHG) is a dynamic and innovative hospitality company founded in 2009 by Steve Palmer. IRHG cultivates a unique environment where hospitality is more than a job—it's a family, a lifestyle, and an exciting journey. The company operates across more than 30 locations, including 15 restaurant concepts and a growing boutique hotels division, emphasizing internal growth opportunities and a people-first philosophy. IRHG sets itself apart in the hospitality industry by fostering a culture centered on taking care of its employees so that they can deliver exceptional care to guests. With generous benefits, competitive compensation, and a... Show More
Job Requirements
- A passion for personal wellbeing, social community, and contributing to the ‘greater good.’
- Willing and able to work a varied schedule that may include early mornings, nights, weekends, and holidays
- Ability to work well under pressure and within timelines
- Creative problem-solver who relishes overcoming challenges
- Enthusiastically work in cross functional environments and roles
- Able to support surges in workload
- 3+ years relevant working experience
- Strong time management skills and ability to manage concurrent tasks efficiently
- High energy, positive, professional attitude, pride in work product
- Excellent communication skills, including writing and proof-reading skills
- Knowledge in social media, marketing and CRM software is a plus
Job Qualifications
- 3+ years relevant working experience
- Strong time management skills and ability to manage concurrent tasks efficiently
- High energy, positive, professional attitude, pride in work product
- Excellent communication skills, including writing and proof-reading skills
- Knowledge in social media, marketing and CRM software is a plus
- Demonstrated success in developing and executing a comprehensive events calendar, strategic membership communication and marketing plan
Job Duties
- Act as one of the leading public voices for the property
- Responsible for day-to-day management of membership operations
- Work with the General Manager to review and develop annual budgets and targets for membership including marketing budgets
- Evaluate and modify membership application procedures, policies, house rules, fees, etc
- Oversee the processing of all membership fees and renewals, including auditing outstanding balances and managing collections
- Lead membership inquiries, tours, applications and onboardings
- Coordinate the process of reviewing membership applications
- Ensure all membership applications are processed in a timely manner and with utmost confidentiality
- Analyze financial performance to ensure business profitability is in line with business goals and influence appropriate action on problem areas
- Participate in the orientation of all employees to communicate the role of Membership & Events at the property and the club’s vision, mission and values
- Oversee Member communications and Member relations
- Collaborate with Marketing and Communications Manager on external marketing strategies
- Ensure website and communications materials are always updated
- Oversee the production and distribution of weekly and monthly newsletters, proofreading for accuracy and adherence to brand guidelines and visual standards
- Maintain records of Member feedback including compliments and complaints, and relay feedback to the appropriate department, as required
- Contact Members who break house rules or will have memberships suspended and/or revoked
- Create and manage meaningful relationships with Members – while contributing to the successful creation and retention of membership
- Ensure a diverse and engaging events calendar with required supporting collateral to effectively market each event
- Guide the Private Events Program
- Negotiate with relevant suppliers, vendors and outsourced contractors who will be providing goods and services to Events or Membership
- Assist in development of event budgets and manage post-event follow up and reporting
- Conduct market research, gather information, multiple quotes, negotiate contracts and submit findings for approval prior to closing any deals
- Ensure compliance with insurance, legal, health and safety obligations
- Help develop event strategy and roadmap, including ideation and execution
- Supervise the Events Manager, Marketing Specialist, and Community Team
- Create an inspiring team environment with an open communication culture
- Delegate tasks and set deadlines
- Other duties assigned by the General Manager
- Available to work evenings and weekends as necessary for events and programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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