Membership Coordinator | Full-Time | The Baylor Club

Waco, TX, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $24.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

Oak View Group (OVG) is a prominent player in the global live entertainment industry, recognized as the leader in premium live entertainment infrastructure and services. Since its establishment in 2015, OVG has grown rapidly to manage a diverse platform that includes venue development, venue management, hospitality, and sponsorship sales. The company takes pride in its portfolio of seven world-class owned venues and a client list that encompasses some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This impressive reach underscores OVG's commitment to delivering superior live entertainment experiences on a global scale.

OVG prides itself on its innovative approach and excellence in service, serving not just as a venue manager but as a comprehensive partner in the live entertainment ecosystem. The company fosters a culture of inclusivity, creativity, and operational excellence, driven by a diverse team dedicated to advancing the industry and delivering exceptional value to both clients and patrons.

The Membership Coordinator role at Oak View Group is designed to support the Membership team in enhancing membership growth, engagement, and the seamless operation of Club functions. This pivotal administrative and operational position plays a central role in maintaining member satisfaction and club effectiveness. The coordinator works collaboratively with the Membership Director and various departments throughout the Club, including Member Experience, Concierge, and Accounting, to ensure a consistent and high-quality member journey.

This role is responsible for managing multiple facets of membership administration such as communication, event support, CRM data management, and reporting. The Membership Coordinator facilitates key activities including membership events, tours, member onboarding, and marketing efforts that promote active engagement among members. Their involvement ranges from the logistical details like event setups and RSVP tracking to the strategic coordination of referral initiatives and member services.

The position offers an hourly wage between $22.00 and $24.00 and comes with a suite of benefits including health, dental, and vision insurance along with a 401(k) savings plan featuring employer matching, and paid time off encompassing vacation, sick leave, and holidays. With the position open until October 16, 2026, OVG is eager to find a dynamic individual who thrives in a fast-paced environment, has a customer-focused attitude, and is keen to contribute to the continued excellence and growth of the Club's membership base.

Joining OVG means becoming part of a team that values diversity, fosters innovation, and is united to make a difference in the live entertainment industry. The company is committed to equal employment opportunity and actively supports an inclusive culture that celebrates the diverse backgrounds of its employees and community.

Job Requirements

High school diploma or equivalent
1-2 years of administrative, hospitality, customer service, or sales support experience
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Friendly and professional attitude
Proficiency in Microsoft Office
Familiarity with Canva and social media platforms such as Facebook, Instagram, and LinkedIn
Ability to work in a fast-paced team environment
Willingness to learn new software and systems
Availability to work occasional evenings, weekends, and Club events

Job Qualifications

1-2 years of previous administrative, hospitality, customer service, or sales support experience preferred
High school diploma or equivalent required
college coursework or degree preferred
Strong organizational skills with attention to detail and ability to manage multiple tasks
Excellent verbal and written communication skills
Friendly, professional, and hospitality-focused attitude
Proficient in Microsoft Office and familiar with Canva and social media platforms such as Facebook, Instagram, and LinkedIn
Ability to work in a fast-paced team environment
Comfortable learning new software and systems
Experience with CRM or membership systems is a plus
Availability to work occasional evenings, weekends, and Club events as needed

Job Duties

Provide administrative support to the Membership team and assist with day-to-day membership operations
Assist with membership events, open houses, tours, and promotional initiatives, including setup, check-in, RSVP tracking, and follow-up communication
Maintain accurate member and prospect information within membership and CRM systems
Assist with processing membership applications, onboarding materials, welcome communication, and member file organization
Help prepare membership reports, sales tracking updates, and other administrative reporting as needed
Coordinate scheduling for membership tours, meetings, and appointments
Assist with updating social media platforms, website information, and membership marketing materials
Assemble membership packets, promotional materials, and event collateral as needed
Respond to member and prospect inquiries and provide a high level of customer service
Support member engagement and referral initiatives as directed by Club leadership
Work collaboratively with Membership, Member Experience, Concierge, and Accounting teams to support the overall member experience
Attend and assist with Club events, including occasional evenings and weekends
Assist with additional administrative and membership-related tasks as assigned