Membership Consultant (Sales) - Kansas City

Kansas City, KS, USA|

Job Overview

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional Development

flexible schedule

Job Description

ArchWell Health is a pioneering healthcare provider dedicated to enhancing the quality of life for senior members through accessible, neighborhood-based clinics. These clinics offer best-in-class medical care in an environment designed to feel like home, fostering a strong sense of community and wellness among seniors. ArchWell Health’s approach ensures members receive consistent, compassionate care from professionals who prioritize respect and genuine concern for their wellbeing, their families, and the communities they belong to. The company’s commitment to accessibility and high-quality service makes it a standout in the senior healthcare sector, focusing on delivering tailored care that meets the unique needs of older adults in a welcoming setting.

The role of Membership Consultant at ArchWell Health is vital to expanding the reach and impact of the company’s healthcare services. This position involves serving as an energetic ambassador who actively engages with seniors and community stakeholders to grow the patient base. Membership Consultants are responsible for outreach efforts that combine both business-to-consumer and business-to-business strategies, working directly with seniors in their homes, community centers, and through organized events. They also build partnerships with healthcare agents, social services, and other community resources to facilitate smooth patient referrals and enrollment.

This role offers a blend of sales, community engagement, and organizational responsibilities, providing a dynamic and rewarding career opportunity. While experience in Medicare Advantage sales or senior healthcare is advantageous, ArchWell Health welcomes professionals from diverse backgrounds who possess strong sales and interpersonal skills and a passion for serving the senior population. Employment with ArchWell Health offers a stable and meaningful opportunity to contribute to a growing healthcare provider dedicated to making a positive difference in the lives of seniors. The position emphasizes minimal travel within local markets and requires skills in using CRM systems and managing community-based initiatives effectively. Overall, this role is ideal for proactive individuals who enjoy connecting with people, problem-solving, and driving growth in a meaningful and impactful healthcare setting.

Job Requirements

H.S. diploma or GED required
1 year of sales or community relations experience required
Valid drivers’ license required

Job Qualifications

H.S. diploma or GED required
Bachelor’s degree is helpful
1 year of sales or community relations experience required
2+ years preferred
Experience with a health plan, FMO / benefits broker, or provider is preferred
Experience working with or selling to the senior community or medically underserved preferred
Valid drivers’ license required

Job Duties

Drives new patient enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationships
Meets individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission and value proposition for seniors
Plans, coordinates, and executes local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare-eligible seniors)
Cultivates relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physician
Partners with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growth
Coordinates with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner
Leverages sales and marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions
Provides monthly activity calendar reflecting community access points and tabletop venues. Creates penetration plans and initiatives in target sub-markets and channels
Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues
Travel required: very limited outside of local market (under 10%)