Membership Consultant

Cleveland, OH, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional Development

Equal opportunity employer

Job Description

ArchWell Health is a pioneering healthcare provider dedicated to enhancing the quality of life for senior members by offering exemplary medical care in a welcoming neighborhood clinic setting. As an innovative company in the healthcare sector, ArchWell Health focuses on creating a vibrant, wellness-centered community where seniors can feel truly at home. The organization’s approach prioritizes continuity of care and respects the dignity, needs, and preferences of its members, their families, and the communities it serves. By emphasizing close-knit community engagement and personalized care, ArchWell Health bridges the gap between healthcare accessibility and the unique needs of the senior population, particularly for those who are medically underserved or have limited economic means.

As a Membership Consultant at ArchWell Health, you will play a vital role in expanding the patient base by connecting directly with seniors and community groups to communicate the benefits of ArchWell’s healthcare offerings. This position involves a mix of community outreach, sales expertise, and partnership development. Membership Consultants act as the frontline ambassadors responsible for advocating ArchWell Health’s mission in diverse venues—from senior homes to local community centers and places of worship. They organize and participate in events that foster awareness and engagement among Medicare-eligible seniors and other target populations.

This role requires a blend of traditional business-to-consumer and business-to-business sales strategies, combined with strong interpersonal skills for community involvement and problem solving. Membership Consultants form and nurture relationships with health plan agents, brokers, and community service providers to ensure that seniors receive the high-quality care ArchWell is known for. Coordination with health plan representatives is a key aspect of this role to facilitate smooth patient enrollment and assignment to ArchWell Health clinics.

The position offers a unique opportunity to work in a mission-driven environment that values the well-being of seniors and provides meaningful work with tangible community impact. While prior Medicare Advantage sales experience or working with seniors is advantageous, ArchWell Health welcomes passionate sales talent from varied backgrounds ready to make a difference. The role includes limited travel confined to the local market and emphasizes sustained community presence and patient relationship management post-enrollment.

This full-time position is perfect for sales professionals eager to engage meaningfully with the community, drive patient growth, and be part of a healthcare organization committed to equity and outstanding service. ArchWell Health is committed to equal employment and fosters an inclusive environment for all employees, encouraging applicants from all backgrounds to join and contribute to its mission of senior care excellence.

Job Requirements

H.S. diploma or GED required
1 year of sales or community relations experience required
Valid drivers’ license
Experience with a health plan, FMO / benefits broker, or provider preferred
Experience working with or selling to the senior community or medically underserved preferred

Job Qualifications

H.S. diploma or GED required
Bachelor’s degree is helpful
1 year of sales or community relations experience required
2+ years preferred
Experience with a health plan, FMO / benefits broker, or provider is preferred
Experience working with or selling to the senior community or medically underserved preferred
Valid drivers’ license required

Job Duties

Drives new patient enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationships
Meets individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission and value proposition for seniors
Plans, coordinates, and executes local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare-eligible seniors)
Cultivates relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physician
Partners with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growth
Coordinates with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner
Leverages sales and marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions
Provides monthly activity calendar reflecting community access points and tabletop venues. Creates penetration plans and initiatives in target sub-markets and channels
Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues
Travel required: Very limited outside of local market (under 10%)