Membership Concierge -weekends

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Employee wellness programs
Retirement Plan

Job Description

Life Time is a thriving hospitality and wellness company that prides itself on creating exceptional experiences for its members and guests. As a prominent resort and wellness destination, Life Time offers a diverse range of services and amenities designed to engage and delight its community. With a strong commitment to inclusivity, diversity, and equity, Life Time fosters a welcoming environment where every individual’s unique contributions are valued. The company emphasizes professional growth and development, encouraging employees to pursue advancement through various certification levels and personalized succession planning to achieve their career aspirations. Life Time is dedicated to maintaining a workplace culture that champions merit-based recruitment, training, and promotion, ensuring a fair and supportive atmosphere for all team members.

The Membership Concierge II role at Life Time is an exciting opportunity for hospitality professionals who are passionate about delivering exceptional service and fostering strong relationships with members and guests. This position serves as the primary point of contact for members entering the resort, providing account maintenance, service delivery, program insight, and member engagement. The role demands a hospitality mindset, keen problem-solving skills, and a commitment to creating extraordinary experiences that reflect Life Time's high standards. As a Membership Concierge II, you will have the chance to develop professionally by progressing through the company’s certification levels, allowing you to tailor a career path aligned with your goals. You will engage in various duties such as handling inbound and outbound communications, assisting with membership sales and retention, and supporting members with account transactions and inquiries. This full-time position offers a dynamic work environment in a fast-paced resort setting, ideal for those who thrive on interaction, multitasking, and providing top-tier service. Candidates will be expected to stand for extended periods and demonstrate a friendly, outgoing disposition that embodies the spirit of Life Time’s hospitality core values. By joining Life Time as a Membership Concierge II, you become part of an organization committed to excellence, inclusiveness, and ongoing professional development.

Job Requirements

  • High school graduate or equivalent
  • minimum of 1-2 years of experience in customer service or sales
  • ability to multitask effectively
  • strong verbal communication skills
  • comfortable working in a fast-paced environment
  • able to stand for 4 hours at a time
  • friendly and outgoing demeanor

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1-2 years of experience in customer service or sales
  • complete Retention Specialist Certification within 60 days of hire
  • passion to serve others
  • effective communication skills

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
  • receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
  • maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
  • assists members with account maintenance processing member needs changes and transactions including program service and product payments
  • serves as a key point of contact for new membership sales and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)


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