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Membership Concierge - Weekends

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $15.00 - $20.00
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Work Schedule

Flexible
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Pre-tax dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a premier health and wellness company dedicated to providing exceptional fitness and lifestyle experiences. Recognized for its comprehensive clubs and innovative programs, Life Time creates environments that inspire healthier living through state-of-the-art facilities, expert guidance, and a strong community atmosphere. Serving members across the United States and Canada, Life Time is committed to fostering a welcoming and supportive environment where individuals of all fitness levels and backgrounds can achieve their personal wellness goals. With a strong focus on quality customer service and personalized experiences, Life Time ensures every member and guest feels valued and empowered to live a healthy way of life.

The Membership Concierge I position at Life Time plays a pivotal role as the first point of contact for members and guests, setting the tone for an exceptional member experience. This role is essential in fostering a sense of community and loyalty by delivering high-quality, personalized service. The Membership Concierge I is responsible for greeting and assisting members and guests, answering inquiries about club programming, events, pricing, and policies, and supporting transactions and account updates. This position is ideal for individuals passionate about health and wellness, who thrive in a dynamic, fast-paced environment and enjoy building meaningful relationships. With hourly wages starting at $15.00 and up to $18.00 based on experience and qualifications, the role offers a fun and healthy work environment that promotes both professional growth and personal fulfillment. Team members also benefit from comprehensive perks, including fully subsidized memberships and discounts on products and services, reinforcing Life Time's commitment to employee well-being and career development.

Job Requirements

  • Must work a minimum of 15 hours per week
  • Ability to stand for 4 hours at a time
  • High school graduate or equivalent preferred

Job Qualifications

  • Minimum of 6 months service or reception experience
  • Complete Concierge Certification upon hire
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Good verbal communication
  • Commitment to serve others

Job Duties

  • Operates as first point of contact for members and guests
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Assists members with transactions and general account changes

Job Criteria

Experience

Entry Level (1-2 years)


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