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Membership Concierge weekend opener

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $15.00 - $18.00
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Work Schedule

Flexible
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law

Job Description

Life Time is a leading health and wellness company committed to helping people achieve their healthy way of life goals. This establishment operates comprehensive fitness centers and clubs designed to promote overall well-being through innovative programming, expert coaching, and supportive environments. Life Time’s mission focuses on creating an inclusive, welcoming community where members feel valued and supported every step of their wellness journey. Celebrated for its vibrant atmosphere and dedication to quality service, Life Time is recognized nationwide for excellence in customer experience and health club management.

The role of Membership Concierge I at Life Time is a pivotal position tasked with delivering exceptional customer service to all members and guests. As the first point of contact, the Membership Concierge sets the tone for the member experience by providing warm, helpful, and knowledgeable interactions. This role is ideal for individuals who thrive in dynamic environments and have a passion for fostering strong member relationships. Members and guests rely on the concierge to receive timely information about club programming, events, pricing, and policies. Responsibilities also include facilitating incoming calls, assisting with transactions, and maintaining up-to-date knowledge to address inquiries accurately.

Working as a Membership Concierge I means being an integral part of Life Time’s commitment to exceptional hospitality. The position offers an engaging, fun, and healthy work environment where team members contribute to creating extraordinary experiences for members. This hourly position offers competitive pay starting at $15.00 with potential earnings up to $18.00 based on experience and qualifications. Employees enjoy the opportunity to work a minimum of 15 hours per week, benefiting from flexible scheduling that supports both professional and personal commitments.

Beyond interacting with members, the role requires a commitment to living a healthy lifestyle and embodying the values that Life Time promotes. This includes effective communication, multitasking ability, and an enthusiasm for helping others achieve their health and wellness objectives. Life Time also provides ongoing opportunities for training and professional development to ensure the team stays equipped with the resources needed for success.

Overall, the Membership Concierge I position offers a rewarding chance to join a dynamic company dedicated to fostering wellness through exceptional service and community engagement. This role emphasizes not only customer service proficiency but also a genuine passion for promoting a healthy way of life and building meaningful connections with members and guests.

Job Requirements

  • Minimum of 6 months service/reception experience
  • Complete Concierge Certification upon hire
  • Must work a minimum of 15 hours per week
  • Commitment to serve others
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Must have good verbal communication
  • Must be able to stand for 4 hours at a time

Job Qualifications

  • HS graduate or equivalent preferred
  • Complete Concierge Certification upon hire
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Must have good verbal communication

Job Duties

  • Operates as first point of contact for members and guests
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Assists members with transactions and general account changes

Job Criteria

Experience

Entry Level (1-2 years)


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