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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.75 - $18.75
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
medical, dental, vision, and prescription drug coverage
short term and long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid time off including 5 to 20 vacation days per calendar year based on tenure and paid sick leave
deferred compensation plan if the team member meets the required income threshold
Job Description
Life Time is a premier health and wellness company that operates a collection of luxury athletic resorts, fitness centers, and lifestyle clubs across multiple locations. Known for its commitment to fostering healthy living and vibrant community involvement, Life Time offers an environment where team members are empowered to exceed guest expectations through world-class service and unparalleled facilities. The company's culture emphasizes inclusivity, diversity, and professional growth, making it a sought-after employer in the hospitality and fitness industry.
The position of Membership Concierge II at Life Time plays a pivotal role in maintaining strong relationships with members and guests, ensuring... Show More
The position of Membership Concierge II at Life Time plays a pivotal role in maintaining strong relationships with members and guests, ensuring... Show More
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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