
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.75 - $18.75
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
medical, dental, vision, and prescription drug coverage
short term and long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid time off including 5 to 20 vacation days per calendar year based on tenure and paid sick leave
deferred compensation plan if the team member meets the required income threshold
Job Description
Life Time is a premier health and wellness company that operates a collection of luxury athletic resorts, fitness centers, and lifestyle clubs across multiple locations. Known for its commitment to fostering healthy living and vibrant community involvement, Life Time offers an environment where team members are empowered to exceed guest expectations through world-class service and unparalleled facilities. The company's culture emphasizes inclusivity, diversity, and professional growth, making it a sought-after employer in the hospitality and fitness industry.
The position of Membership Concierge II at Life Time plays a pivotal role in maintaining strong relationships with members and guests, ensuring they receive exceptional service and personalized attention from their first interaction through ongoing engagement. This role requires a professional with a strong hospitality mindset, who can effectively communicate, problem-solve, and provide detailed insights into the club's programming, events, and membership options. The Membership Concierge II is not only responsible for account maintenance and service delivery but also serves as a key advocate for membership sales and retention, contributing directly to Life Time's growth and member satisfaction.
This hourly position offers wages starting at $15.75 and can go up to $18.75 based on the experience and qualifications of the candidate. It is designed for individuals who thrive in a fast-paced environment, enjoy multitasking, and possess outstanding interpersonal skills. Members of the Life Time team benefit from a supportive workplace that encourages professional development through structured hospitality certification programs and personalized succession planning. Employees are provided with a fully subsidized membership, discounts on services, and opportunities for career advancement within the company’s expansive network.
In addition to the competitive pay and benefits, Life Time is committed to maintaining an equitable work environment that embraces diversity and inclusivity. The use of advanced tools such as artificial intelligence is integrated thoughtfully in its recruitment and hiring processes without compromising fairness and compliance with legal standards. The Membership Concierge II position is ideal for candidates seeking to build a rewarding career in the hospitality sector within a dynamic and supportive organization that values each member's unique contributions.
The position of Membership Concierge II at Life Time plays a pivotal role in maintaining strong relationships with members and guests, ensuring they receive exceptional service and personalized attention from their first interaction through ongoing engagement. This role requires a professional with a strong hospitality mindset, who can effectively communicate, problem-solve, and provide detailed insights into the club's programming, events, and membership options. The Membership Concierge II is not only responsible for account maintenance and service delivery but also serves as a key advocate for membership sales and retention, contributing directly to Life Time's growth and member satisfaction.
This hourly position offers wages starting at $15.75 and can go up to $18.75 based on the experience and qualifications of the candidate. It is designed for individuals who thrive in a fast-paced environment, enjoy multitasking, and possess outstanding interpersonal skills. Members of the Life Time team benefit from a supportive workplace that encourages professional development through structured hospitality certification programs and personalized succession planning. Employees are provided with a fully subsidized membership, discounts on services, and opportunities for career advancement within the company’s expansive network.
In addition to the competitive pay and benefits, Life Time is committed to maintaining an equitable work environment that embraces diversity and inclusivity. The use of advanced tools such as artificial intelligence is integrated thoughtfully in its recruitment and hiring processes without compromising fairness and compliance with legal standards. The Membership Concierge II position is ideal for candidates seeking to build a rewarding career in the hospitality sector within a dynamic and supportive organization that values each member's unique contributions.
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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