Membership Concierge (Seasonal) - Hotel del Coronado, Curio Collection by Hilton

Job Overview

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Employment Type

Temporary
Full-time
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Compensation

Hourly
Exact $21.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program
Parental leave
debt-free education
401K plan and company match
Hilton Shares employee stock purchase program
Career growth and development
Team Member Resource Groups
Recognition and rewards programs

Job Description

The iconic Hotel del Coronado is a renowned historic resort located on Coronado Island, just minutes from Downtown San Diego. It is one of the last surviving wooden Victorian beach resorts in the world and has undergone a significant $400 million renovation and expansion, making it more stunning than ever. The property spans 28 acres and features over 750 rooms, cottages, and villas, alongside 65,000 square feet of banquet space. Guests can enjoy ten food and beverage outlets on-site, including four restaurants, two bars, a food truck, a marketplace, an ice cream shop, and in-room dining options. Hotel del Coronado has established its reputation for luxury, elegance, and exemplary service since its original establishment in 1888.

The Seasonal Membership Concierge position at Hotel del Coronado invites dynamic and service-oriented individuals to join a prestigious team in a full-time seasonal role from May 2026 through September 8th, 2026. This role involves direct interaction with club and resort members, ensuring exceptional service and satisfaction. The Membership Concierge will be responsible for managing member relations, reservations, and special requests such as dining, spa, and recreational activities to maximize member utilization and satisfaction while contributing positively to revenue growth. This role requires excellent communication skills to manage inquiries via email and phone effectively and handle various circumstances, including casual, business, and challenging interactions.

The position also serves as the initial contact for membership inquiries and supports the Membership Director and the Membership Management team, providing a vital link between members and the club's services. Candidates will play an essential role in supporting club social events from planning through implementation, including tasks such as registration and setting up necessary materials. This assignment offers a valuable experience in a world-class resort setting, highlighting Hilton’s commitment to innovation, quality, and outstanding hospitality.

As part of Hilton, a global leader in hospitality since 1919, this role embodies the company’s core values of hospitality, integrity, leadership, teamwork, ownership, and urgency in operations. Hilton’s commitment to excellence ensures that team members receive support for personal and professional growth, working in an inclusive environment that values diversity and well-being. The pay rate for this role is $21 per hour and will be commensurate with the applicant's specialized experience and location. The shift schedule varies, requiring availability on weekdays, weekends, and holidays, making flexibility an important aspect of this position.

Job Requirements

  • high school diploma or equivalent
  • availability to work weekdays, weekends and holidays
  • excellent interpersonal and communication skills
  • ability to multitask and manage time effectively
  • experience in customer service or hospitality preferred
  • basic computer skills
  • ability to follow directions and work in a team environment

Job Qualifications

  • high school diploma or equivalent
  • experience in hospitality or customer service
  • excellent communication skills
  • ability to handle multiple tasks in a fast-paced environment
  • strong problem-solving skills
  • proficiency with reservation and membership management systems
  • friendly and professional demeanor

Job Duties

  • handle club and del resort member relations, reservations and special requests
  • follow up with all email and phone inquiries
  • interact with members daily including casual, business and challenging circumstances
  • handle requests for new, lost member cards and parking cards
  • serve as initial contact for membership inquiries
  • support club social events including planning, registration and setup
  • provide support to Membership Director and Membership Management team
  • attend daily staff meetings

Job Criteria

Experience

Mid Level (3-7 years)


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