Membership Concierge Pre-Sale

Life Time is a leading fitness and lifestyle company dedicated to creating healthy and vibrant communities. With a comprehensive approach to wellness, Life Time offers premier resort-style amenities, state-of-the-art fitness facilities, and a wide range of programming designed to inspire people to achieve their best selves. The company prides itself on fostering an inclusive, diverse, and equitable workplace where every team member is valued and empowered to contribute. Life Time is committed to hiring, training, and promoting team members based on merit and qualifications, ensuring a culture of excellence and respect. As a highly reputable brand in the fitness industry, Life Time continues to expand its footprint and provide unparalleled experiences to its members and guests. Employment with Life Time comes with competitive compensation and a robust benefits package that supports team members' health, professional growth, and work-life balance.

The Membership Concierge III at Life Time plays a pivotal role in delivering exceptional customer service to members and guests. This full-time hourly position offers wages starting at $19.75 and can go up to $26.50 depending on experience and qualifications. As a key player in the concierge team, the Membership Concierge III actively promotes Life Time memberships to prospective clients, assisting them throughout the buying process. This role requires not only outstanding customer service but also sales acumen to contribute directly to the club's acquisition and retention goals. The Membership Concierge III models best practices in member engagement, demonstrating leadership on the concierge team by sharing expertise and fostering a culture centered around service excellence.

In this role, you will take initiative to build strong, value-based relationships with members, enhancing their overall experience and boosting brand loyalty. You will be responsible for facilitating smooth check-ins, managing communications with members and guests, and offering knowledgeable support about club programming, events, pricing, and policies. You will also handle account maintenance, process transactions, and assist members considering cancellation by offering retention solutions. This position emphasizes service recovery and problem-solving skills to ensure all members feel heard and satisfied. You will customize the sales experience by aligning club amenities and programs with the interests and needs of prospective members. Administration duties, including paperwork and cash drawer reconciliation, also fall under your purview.

Life Time invests heavily in employee development; new hires complete Membership Sales Certification and Retention Specialist Certification within the first 60 days. The Membership Concierge III role is ideal for individuals passionate about fitness and wellness, customer service, and sales growth. Preferred candidates will have hospitality or fitness industry experience, further enriching the club’s service culture. This position offers opportunities for professional development, career advancement, and the satisfaction of working in a fun, healthy environment dedicated to improving lives.