
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career development opportunities
Employee wellness programs
Paid Time Off
Retirement benefits
Employee Discounts
training and certification support
Job Description
Life Time is a premier lifestyle and hospitality company dedicated to creating extraordinary experiences for its members and guests. As a leader in the hospitality industry, Life Time offers premium fitness, wellness, and recreational amenities designed to foster an inclusive community where all members feel valued and supported. The company is renowned for its commitment to diversity, equity, and inclusion, ensuring that every individual's unique contributions are celebrated. Life Time is committed to maintaining an equal opportunity workplace that recruits, hires, trains, and promotes based on merit and qualifications, making it a desirable and respected employer in the hospitality sector.
The Membership Concierge II role at Life Time is a vital position within the resort’s guest service and membership team. This professional serves as the first point of contact for members and guests entering the resort, embodying the brand's hospitality mindset to create extraordinary experiences and build lasting relationships. The role involves managing account maintenance, supporting service delivery, providing programming insights, and engaging members and guests to enhance their overall experience. Individuals in this role are expected to grow their skills and expand their professional network by actively participating in hospitality certification levels and crafting personalized succession plans to achieve their career goals within the organization. The position requires a dynamic and friendly demeanor and the ability to multitask efficiently in a fast-paced environment. Moreover, the Membership Concierge II contributes significantly to membership sales and retention efforts, problem-solving for member concerns, and ensuring all members are well-informed of club programming, events, and policies. This role offers a unique opportunity for those passionate about hospitality to develop their expertise and build a rewarding career in a supportive and innovative workplace.
The Membership Concierge II role at Life Time is a vital position within the resort’s guest service and membership team. This professional serves as the first point of contact for members and guests entering the resort, embodying the brand's hospitality mindset to create extraordinary experiences and build lasting relationships. The role involves managing account maintenance, supporting service delivery, providing programming insights, and engaging members and guests to enhance their overall experience. Individuals in this role are expected to grow their skills and expand their professional network by actively participating in hospitality certification levels and crafting personalized succession plans to achieve their career goals within the organization. The position requires a dynamic and friendly demeanor and the ability to multitask efficiently in a fast-paced environment. Moreover, the Membership Concierge II contributes significantly to membership sales and retention efforts, problem-solving for member concerns, and ensuring all members are well-informed of club programming, events, and policies. This role offers a unique opportunity for those passionate about hospitality to develop their expertise and build a rewarding career in a supportive and innovative workplace.
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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