Life Time logo

Membership Concierge- Opening Shifts

Job Overview

briefcase

Employment Type

Full-time
clock

Work Schedule

Standard Hours
diamond

Benefits

inclusive workplace
Career development opportunities
Employee wellness programs
Paid Time Off
Retirement benefits
Employee Discounts
training and certification support

Job Description

Life Time is a premier lifestyle and hospitality company dedicated to creating extraordinary experiences for its members and guests. As a leader in the hospitality industry, Life Time offers premium fitness, wellness, and recreational amenities designed to foster an inclusive community where all members feel valued and supported. The company is renowned for its commitment to diversity, equity, and inclusion, ensuring that every individual's unique contributions are celebrated. Life Time is committed to maintaining an equal opportunity workplace that recruits, hires, trains, and promotes based on merit and qualifications, making it a desirable and respected employer in the hospitality sector.

The Membership Concierge II role at Life Time is a vital position within the resort’s guest service and membership team. This professional serves as the first point of contact for members and guests entering the resort, embodying the brand's hospitality mindset to create extraordinary experiences and build lasting relationships. The role involves managing account maintenance, supporting service delivery, providing programming insights, and engaging members and guests to enhance their overall experience. Individuals in this role are expected to grow their skills and expand their professional network by actively participating in hospitality certification levels and crafting personalized succession plans to achieve their career goals within the organization. The position requires a dynamic and friendly demeanor and the ability to multitask efficiently in a fast-paced environment. Moreover, the Membership Concierge II contributes significantly to membership sales and retention efforts, problem-solving for member concerns, and ensuring all members are well-informed of club programming, events, and policies. This role offers a unique opportunity for those passionate about hospitality to develop their expertise and build a rewarding career in a supportive and innovative workplace.

Job Requirements

  • Skilled at multi-tasking
  • delivering high quality customer service
  • service recovery and verbal communication
  • comfortable working in a fast-paced environment
  • able to stand for 4 hours at a time
  • demonstrate a friendly and outgoing demeanor

Job Qualifications

  • High school graduate or equivalent
  • minimum of 1-2 years of experience in customer service or sales
  • complete retention specialist certification within 60 days of hire
  • passion to serve others
  • effective communication skills

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
  • receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
  • maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
  • assists members with account maintenance processing member needs changes and transactions including program service and product payments
  • serves as a key point of contact for new membership sales and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef