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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Life Time is a premier wellness and lifestyle brand that offers a unique and comprehensive approach to health and fitness through its network of luxury athletic resorts. Known for its upscale amenities and exceptional member experiences, Life Time provides not only state-of-the-art fitness facilities but also a rich variety of wellness programs, dining options, and social events designed to enrich the lives of its members. Emphasizing community, personal growth, and holistic well-being, Life Time stands as a leader in the health club industry, delivering unparalleled service in an inclusive and diverse environment. The company fosters a culture that celebrates individuality... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Ability to multi-task effectively
- Skilled in delivering high quality customer service and service recovery
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrates a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor's Degree in Hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- Assists members with account maintenance processing member needs changes and transactions including program service and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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