Membership Concierge- Opening Shifts

Life Time is a premier wellness and lifestyle brand that offers a unique and comprehensive approach to health and fitness through its network of luxury athletic resorts. Known for its upscale amenities and exceptional member experiences, Life Time provides not only state-of-the-art fitness facilities but also a rich variety of wellness programs, dining options, and social events designed to enrich the lives of its members. Emphasizing community, personal growth, and holistic well-being, Life Time stands as a leader in the health club industry, delivering unparalleled service in an inclusive and diverse environment. The company fosters a culture that celebrates individuality and encourages professional development, making it an ideal workplace for those passionate about hospitality and member engagement. As part of its commitment to excellence and inclusivity, Life Time ensures equal employment opportunities, prioritizing merit and qualifications in hiring practices.

The Membership Concierge II role at Life Time is a dynamic and critical position within the member services team. This role is designed for professionals who excel in account maintenance, service delivery, and member engagement, functioning as the first point of contact for members and guests entering the resort. The Membership Concierge II personifies a hospitality mindset by building meaningful relationships and consistently creating extraordinary experiences that enhance member satisfaction and loyalty. Responsibilities include receiving inbound phone calls, conducting outbound outreach to support member engagement and acquisition, and educating members on club programming, events, policies, and pricing. Additionally, this role involves assisting with account maintenance and transactional needs, engaging in problem solving and service recovery, and contributing to new membership sales and member retention initiatives. The position offers excellent opportunities for professional growth, including self-directed progression through different hospitality certification levels and the development of customized succession plans aligned with individual career goals. This employment is full-time and provides a competitive salary, emphasizing both service excellence and career advancement within a supportive and vibrant work environment. The Membership Concierge II role is a great fit for individuals who thrive in fast-paced, people-oriented settings and are eager to deepen their expertise in hospitality and customer service while building a professional network in the wellness industry.