Membership Concierge Opener

Life Time is a leading health and wellness lifestyle company committed to providing exceptional experiences to its members through high-quality services and facilities. As a prominent operator of fitness centers, wellness retreats, and resorts, Life Time strives to create an inclusive, diverse, and equitable workplace culture that values every individual's unique contributions. The organization is deeply committed to fostering a professional environment where employees can grow, thrive, and achieve their full potential by promoting merit-based recruitment, training, and promotion. Life Time's diverse and dynamic setting offers extensive opportunities for professional development and career advancement, with a strong emphasis on customer engagement, membership retention, and service excellence.

We are currently seeking a dedicated Membership Concierge II to join our team. This role is integral to maintaining exceptional relationships with our members and guests by providing top-tier account maintenance, service delivery, programming insights, and engagement efforts. As the first point of contact for members and guests entering our resort facilities, the Membership Concierge II will embody a hospitality-focused mindset, consistently building rapport and creating memorable experiences for our clientele. This position requires a blend of customer service expertise, multitasking skills, and a passion to assist others in a fast-paced environment.

The Membership Concierge II will actively support member engagement through inbound and outbound communications, including answering phone inquiries and conducting outreach to encourage participation in club programming, events, and services. They will also assist with account maintenance functions such as processing member requests, handling changes, and managing transactions related to programs, products, and services. A significant aspect of the role involves serving as a key contact for new membership sales and supporting member retention initiatives to enhance overall satisfaction and loyalty.

Candidates who join Life Time in this role will benefit from a self-directed career progression pathway that includes advancing through various hospitality certification levels. This structured professional development program is designed to allow employees to tailor their career growth and succession plans to align with their personal and professional goals. As such, the Membership Concierge II position is an excellent opportunity for individuals seeking to grow their skills in the hospitality and wellness sectors while building a robust professional network.

The ideal applicant will possess excellent verbal communication skills, empathy, and problem-solving abilities to handle service recovery and resolve member concerns efficiently. The role requires standing for extended periods and the ability to work in a fast-paced environment. Life Time fosters a supportive team atmosphere that encourages friendly and outgoing interactions, ensuring every customer engagement is extraordinary and contributes positively to the overall member experience. Joining Life Time means becoming part of a company dedicated to health, wellness, inclusivity, and impeccable service standards, offering a rewarding career with a meaningful impact on our members' lives.