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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Life Time is a prominent fitness and lifestyle company dedicated to creating a dynamic and inclusive environment where members can thrive physically, mentally, and socially. Known for its upscale resorts and comprehensive wellness offerings, Life Time combines fitness, healthy living, and entertainment to deliver exceptional experiences to its community. The company operates various locations across the country, attracting individuals and families looking for a wholesome and engaging lifestyle. With a focus on inclusivity, diversity, and equity, Life Time fosters a culture where all employees and members feel valued and respected. The organization invests in the professional development of its staff,... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Able to multi-task
- Skilled at delivering high quality customer service
- Able to perform service recovery
- Effective verbal communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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