Membership Concierge-Nights and Weekends

Life Time is a prominent fitness and lifestyle company dedicated to creating a dynamic and inclusive environment where members can thrive physically, mentally, and socially. Known for its upscale resorts and comprehensive wellness offerings, Life Time combines fitness, healthy living, and entertainment to deliver exceptional experiences to its community. The company operates various locations across the country, attracting individuals and families looking for a wholesome and engaging lifestyle. With a focus on inclusivity, diversity, and equity, Life Time fosters a culture where all employees and members feel valued and respected. The organization invests in the professional development of its staff, encouraging growth paths and certification progressions that enhance employees' skills and career trajectories. Life Time is also committed to providing equal employment opportunities and creating a workplace that promotes merit-based hiring, training, and promotion practices.

The Membership Concierge II at Life Time plays a critical role in member engagement and service delivery at one of its resort locations. This position acts as the first point of contact for members and guests, embodying the brand's commitment to hospitality and outstanding customer service. The Membership Concierge II is responsible for maintaining member accounts, providing detailed programming insights, and facilitating various member transactions. This role demands a warm, approachable demeanor combined with strong communication skills and a service-oriented mindset. The Membership Concierge II supports efforts in member acquisition and retention, handling inbound and outbound calls to engage the membership base actively.

In addition to direct member interaction, the position requires comprehensive knowledge of club programs, events, pricing structures, and policies to educate and assist members effectively. The concierge is charged with problem-solving and service recovery efforts to address any concerns, ensuring an elevated member experience. Life Time encourages self-directed growth and advancement through a structured hospitality certification process tailored to help employees develop professionally aligned with their personal goals. This role offers a unique opportunity to build professional networks within the hospitality and wellness industries while contributing to a company known for its innovation and excellence in member service. The ideal candidate thrives in a fast-paced environment, balancing multitasking with quality service delivery and customer satisfaction. Overall, this position is pivotal in sustaining Life Time's reputation as a premier lifestyle company dedicated to exceptional member engagement and support.