Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Life Time is a premier lifestyle brand known for its commitment to promoting a healthy way of life through exceptional service and unparalleled facilities. As a leader in the health and wellness industry, Life Time operates fitness clubs that combine high-quality equipment, innovative programming, and a supportive community environment. The organization values inclusivity, diversity, and equity, ensuring that every member and employee feels respected and celebrated. Life Time fosters a culture that centers on excellence, continuous professional development, and delivering exceptional guest experiences in line with its premium brand identity. The company's dedication to creating value-based relationships helps members and guests achieve their health and wellness goals through a variety of programs and services tailored to meet individual needs.
The Membership Concierge Leader plays a vital role within Life Time’s operational framework, delivering a best-in-class experience for all members and guests by leading the Membership Concierge Team. This leadership position is crucial in building a culture of excellence focused on guest engagement, service execution, and member retention. By exemplifying the Life Time brand commitment both professionally and personally, the Membership Concierge Leader drives a team that excels at creating meaningful connections with members, ensuring they feel supported and motivated to pursue their healthy lifestyle. The leader serves as the primary liaison to the Club General Manager, coordinating activities and partnerships across all in-center departments to maintain seamless operations and foster member satisfaction.
This role not only demands excellent leadership and communication skills but also a deep commitment to enhancing the member experience. The Membership Concierge Leader regularly participates in Life Time’s classes, activities, events, and programming, embodying the brand’s healthy lifestyle philosophy. As a member connectivity specialist, the leader encourages team members to exceed their own expectations by providing coaching, feedback, and support to enhance member engagement. In addition, this role involves meticulous management of schedules and zone rotations to ensure optimal team performance and operational efficiency.
With responsibilities that include new member acquisition, existing member retention, and new member connectivity, the Membership Concierge Leader must function as a seasoned professional adept at executing business protocols and driving sales performance aligned with budget goals. This position is ideal for an individual with a growth mindset and ambition to advance into a General Manager role through continuous professional development. The leader not only contributes to the success of the entire club but also plays a critical part in fostering a motivating environment that inspires team collaboration and excellence.
The Membership Concierge Leader plays a vital role within Life Time’s operational framework, delivering a best-in-class experience for all members and guests by leading the Membership Concierge Team. This leadership position is crucial in building a culture of excellence focused on guest engagement, service execution, and member retention. By exemplifying the Life Time brand commitment both professionally and personally, the Membership Concierge Leader drives a team that excels at creating meaningful connections with members, ensuring they feel supported and motivated to pursue their healthy lifestyle. The leader serves as the primary liaison to the Club General Manager, coordinating activities and partnerships across all in-center departments to maintain seamless operations and foster member satisfaction.
This role not only demands excellent leadership and communication skills but also a deep commitment to enhancing the member experience. The Membership Concierge Leader regularly participates in Life Time’s classes, activities, events, and programming, embodying the brand’s healthy lifestyle philosophy. As a member connectivity specialist, the leader encourages team members to exceed their own expectations by providing coaching, feedback, and support to enhance member engagement. In addition, this role involves meticulous management of schedules and zone rotations to ensure optimal team performance and operational efficiency.
With responsibilities that include new member acquisition, existing member retention, and new member connectivity, the Membership Concierge Leader must function as a seasoned professional adept at executing business protocols and driving sales performance aligned with budget goals. This position is ideal for an individual with a growth mindset and ambition to advance into a General Manager role through continuous professional development. The leader not only contributes to the success of the entire club but also plays a critical part in fostering a motivating environment that inspires team collaboration and excellence.
Job Requirements
- High school diploma or equivalent
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- CPR/AED certification required within 30 days of hire
Job Qualifications
- High school diploma or equivalent
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- Bachelor’s or Associate’s degree preferred
- Hospitality management or similar degree or certification preferred
- Fitness related experience including PT or Group Fitness certification preferred
- Superior time management skills
- Ability to prioritize tasks
- Adapts to change and innovation
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Job Duties
- Regularly participates in Life Time’s classes, activities, events and programming
- Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
- Leads in zone by exemplifying service excellence and being a member connectivity specialist
- Encourages team members to exceed their own expectations and aim for higher performance
- Onboard and certify team members - Cast to perfection and certify to exhaustion
- Provides guidance, help, coaching, and feedback to enhance member engagement
- Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
- Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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