Membership Concierge Manager

Life Time is a premier health and wellness company dedicated to providing a comprehensive member experience through its innovative health clubs and wellness centers. As a leader in the wellness industry, Life Time combines state-of-the-art facilities, an extensive array of fitness programs, and a passionate team focused on promoting healthy lifestyles to its members. The company’s mission revolves around inspiring healthier living and fostering community connection through personalized service and dynamic programming. Life Time prides itself on its commitment to inclusivity, diversity, and equity, ensuring that every team member and member feels valued and supported in their wellness journey. With a strong brand presence and a commitment to excellence, Life Time offers a vibrant work environment where employees grow professionally and personally while making a positive impact in people’s lives.

The Membership Concierge Leader role is a pivotal position that focuses on delivering a best-in-class experience for members and guests. This leadership position involves managing the Membership Concierge Team and driving a culture centered on guest experience excellence, service execution, and sustained member retention aligned with Life Time’s premium brand standards. As the right hand to the Club General Manager, the Membership Concierge Leader ensures seamless operational collaboration across in-center departments while fostering active member engagement. This role requires a strategic leader skilled in building value-based relationships that connect members to suitable programs and services aimed at meeting their healthy lifestyle goals. Emphasis is placed on developing leadership capabilities and professional growth opportunities, with an ambition pathway leading toward a General Manager role. The position demands exceptional communication skills, high emotional intelligence, and a commitment to enhancing the member experience while contributing to the overall success of the club. The ideal candidate will be deeply invested in Life Time’s mission of healthy living, regularly participating in company activities, and embodying the brand’s values both professionally and personally. In this full-time leadership role, candidates will find opportunities to lead, mentor and innovate in a dynamic and rewarding wellness environment where member satisfaction and team excellence are paramount.