Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career growth opportunities
Training and development programs
employee wellness initiatives
Team-oriented environment
equal opportunity employment
supportive management
Job Description
Life Time is a premier hospitality and fitness resort company dedicated to providing exceptional experiences for members and guests through a variety of services and programs. Known for its commitment to quality, innovation, and community, Life Time blends resort-style amenities with health and wellness facilities, creating a unique environment that promotes lifestyle enrichment and personal growth. The company emphasizes an inclusive, diverse, and equitable workplace where every team member is valued for their unique contributions and commitment to excellence. Life Time actively recruits, trains, and promotes individuals based on merit and qualifications, fostering a collaborative and dynamic work culture.
The Membership Concierge II role at Life Time is a vital position focused on service excellence, engagement, and operational efficiency within the resort environment. This role serves as the first point of contact for members and guests, acting as a professional liaison who maintains account information, supports programming insight, and delivers outstanding service. It requires a hospitality mindset that emphasizes building strong relationships and creating extraordinary experiences. The position also offers opportunities for professional growth through a structured hospitality certification program and a personalized succession plan aimed at helping employees achieve their career goals. This role is designed for individuals who thrive in fast-paced environments, enjoy multi-tasking, possess excellent communication skills, and have a passion for serving others. Membership Concierge II responsibilities include managing inbound and outbound communications, educating members about club programming and policies, assisting with account maintenance and transactions, supporting new membership sales and retention efforts, and resolving service issues. The position requires standing for extended periods and interacting warmly with members and guests, contributing positively to the overall member experience and club atmosphere. It is an excellent opportunity for those seeking to advance their careers within the hospitality and customer service industries while working for a respected leader in the wellness resort domain.
The Membership Concierge II role at Life Time is a vital position focused on service excellence, engagement, and operational efficiency within the resort environment. This role serves as the first point of contact for members and guests, acting as a professional liaison who maintains account information, supports programming insight, and delivers outstanding service. It requires a hospitality mindset that emphasizes building strong relationships and creating extraordinary experiences. The position also offers opportunities for professional growth through a structured hospitality certification program and a personalized succession plan aimed at helping employees achieve their career goals. This role is designed for individuals who thrive in fast-paced environments, enjoy multi-tasking, possess excellent communication skills, and have a passion for serving others. Membership Concierge II responsibilities include managing inbound and outbound communications, educating members about club programming and policies, assisting with account maintenance and transactions, supporting new membership sales and retention efforts, and resolving service issues. The position requires standing for extended periods and interacting warmly with members and guests, contributing positively to the overall member experience and club atmosphere. It is an excellent opportunity for those seeking to advance their careers within the hospitality and customer service industries while working for a respected leader in the wellness resort domain.
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Demonstrate a friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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