Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Fitness membership
Job Description
Life Time is a premier health and wellness company dedicated to creating extraordinary experiences for its members and guests. As a leader in the fitness and lifestyle industry, Life Time offers a wide array of services and amenities designed to support a healthy way of life. With state-of-the-art facilities, professional staff, and innovative programs, the company is committed to inspiring its members to achieve their personal wellness goals while fostering a supportive community. Life Time emphasizes a culture of inclusion, diversity, and equity, ensuring that every individual feels valued, respected, and empowered within the workplace. The company is committed to hiring and promoting employees based on merit and qualifications, creating an environment where talent and hard work are recognized and rewarded.
The Membership Concierge Leader plays a pivotal role at Life Time by delivering an unparalleled member and guest experience through leading the Membership Concierge Team. This position is essential for building and maintaining a culture focused on service excellence, member engagement, and retention in alignment with Life Time’s premium brand standards. The Membership Concierge Leader acts as a central connector within the club, facilitating seamless collaboration among all departments under the guidance of the Club General Manager. This leadership role is designed for individuals with a growth mindset and a strong desire to develop professionally, offering a clear path toward advancement to a General Manager position.
In this capacity, the Membership Concierge Leader not only exemplifies service excellence but also embodies the Life Time brand commitment to healthy living both personally and professionally. You will be responsible for coaching, mentoring, and certifying your team members to deliver exceptional service, ensuring that the team's performance continuously exceeds expectation. This role demands expert proficiency in managing schedules, optimizing operational efficiency, and executing business protocols related to member acquisition, retention, and connectivity. Additionally, you will actively participate in Life Time’s classes, events, and programs to maintain an authentic connection with the community and support member success.
The ideal candidate should possess strong leadership and communication skills, along with experience in customer service, sales, business planning, and process management. This position also requires skill in expense and revenue tracking and a passion for creating value-based relationships that connect members with relevant services and programs. The Membership Concierge Leader will be a crucial player in driving club success while promoting a positive, engaging environment for all members and staff. Life Time is more than a workplace—it’s a vibrant community where you can advance your career in the health and wellness industry while making a meaningful difference in people’s lives.
The Membership Concierge Leader plays a pivotal role at Life Time by delivering an unparalleled member and guest experience through leading the Membership Concierge Team. This position is essential for building and maintaining a culture focused on service excellence, member engagement, and retention in alignment with Life Time’s premium brand standards. The Membership Concierge Leader acts as a central connector within the club, facilitating seamless collaboration among all departments under the guidance of the Club General Manager. This leadership role is designed for individuals with a growth mindset and a strong desire to develop professionally, offering a clear path toward advancement to a General Manager position.
In this capacity, the Membership Concierge Leader not only exemplifies service excellence but also embodies the Life Time brand commitment to healthy living both personally and professionally. You will be responsible for coaching, mentoring, and certifying your team members to deliver exceptional service, ensuring that the team's performance continuously exceeds expectation. This role demands expert proficiency in managing schedules, optimizing operational efficiency, and executing business protocols related to member acquisition, retention, and connectivity. Additionally, you will actively participate in Life Time’s classes, events, and programs to maintain an authentic connection with the community and support member success.
The ideal candidate should possess strong leadership and communication skills, along with experience in customer service, sales, business planning, and process management. This position also requires skill in expense and revenue tracking and a passion for creating value-based relationships that connect members with relevant services and programs. The Membership Concierge Leader will be a crucial player in driving club success while promoting a positive, engaging environment for all members and staff. Life Time is more than a workplace—it’s a vibrant community where you can advance your career in the health and wellness industry while making a meaningful difference in people’s lives.
Job Requirements
- High school diploma or equivalent
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- CPR/AED certification required within 30 days of hire
Job Qualifications
- High school diploma or equivalent
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- CPR/AED certification required within 30 days of hire
- Bachelor’s or associate’s degree preferred
- Hospitality management or similar degree/certification preferred
- Fitness related experience including PT or group fitness certification preferred
- Superior time management skills preferred
- Ability to prioritize tasks preferred
- Adapts to change and innovation preferred
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite preferred
Job Duties
- Regularly participates in Life Time’s classes, activities, events and programming
- Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
- Leads in zone by exemplifying service excellence and being a member connectivity specialist
- Encourages team members to exceed their own expectations and aim for higher performance
- Onboard and certify team members - Cast to perfection and certify to exhaustion
- Provides guidance, help, coaching, and feedback to enhance member engagement
- Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
- Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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