Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee Discounts
Job Description
Life Time is a premier lifestyle and fitness company dedicated to providing an unparalleled experience for its members by fostering a community focused on health, wellness, and personal growth. As a multifaceted organization operating state-of-the-art athletic clubs, wellness centers, and lifestyle amenities, Life Time strives to enhance the quality of life for its members by offering innovative programs, expert guidance, and exceptional service. The company is committed to maintaining an inclusive, diverse, and equitable workplace where each individual’s unique contributions are valued and respected. Known for its premium brand and extensive network, Life Time emphasizes a culture of excellence, teamwork, and continuous improvement to meet and exceed members’ expectations. By investing in cutting-edge facilities and a talented team of professionals, Life Time creates a vibrant environment where health and wellness goals are pursued with enthusiasm and support.
The Membership Concierge Leader role is an essential leadership position within Life Time, designed for a dynamic and passionate individual ready to impact the membership experience profoundly. This role focuses on leading the Membership Concierge Team to deliver best-in-class service that aligns with the company’s high standards and dedication to member satisfaction. Serving as a central connector among all in-center departments, the Membership Concierge Leader ensures smooth operations, exceptional service delivery, and heightened member engagement. This position acts as a right hand to the Club General Manager, supporting strategic initiatives that promote member retention and acquisition. The role requires expertise in communication, team leadership, service excellence, and operational management while embodying the company’s healthy lifestyle brand. Candidates selected for this role will have opportunities to participate in programs and events actively, fostering authentic member relationships and encouraging a wellness-focused culture within the club. Aspiring professionals seeking career growth will find a clear path to advance into higher leadership roles, including the potential to transition into a General Manager position. Overall, the Membership Concierge Leader is critical in shaping a positive and memorable experience for members and guests, driving club success, and supporting Life Time’s mission to be the healthy way of life destination.
The Membership Concierge Leader role is an essential leadership position within Life Time, designed for a dynamic and passionate individual ready to impact the membership experience profoundly. This role focuses on leading the Membership Concierge Team to deliver best-in-class service that aligns with the company’s high standards and dedication to member satisfaction. Serving as a central connector among all in-center departments, the Membership Concierge Leader ensures smooth operations, exceptional service delivery, and heightened member engagement. This position acts as a right hand to the Club General Manager, supporting strategic initiatives that promote member retention and acquisition. The role requires expertise in communication, team leadership, service excellence, and operational management while embodying the company’s healthy lifestyle brand. Candidates selected for this role will have opportunities to participate in programs and events actively, fostering authentic member relationships and encouraging a wellness-focused culture within the club. Aspiring professionals seeking career growth will find a clear path to advance into higher leadership roles, including the potential to transition into a General Manager position. Overall, the Membership Concierge Leader is critical in shaping a positive and memorable experience for members and guests, driving club success, and supporting Life Time’s mission to be the healthy way of life destination.
Job Requirements
- High school diploma or equivalent
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- CPR/AED certification required within 30 days of hire
Job Qualifications
- High school diploma or equivalent
- 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- CPR/AED certification required within 30 days of hire
- Bachelor’s or Associate’s degree preferred
- Hospitality management or similar degree/certification preferred
- Fitness related experience including PT or Group Fitness certification preferred
- Superior time management skills
- Ability to prioritize tasks
- Adapts to change and innovation
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Job Duties
- Regularly participates in Life Time’s classes, activities, events and programming
- Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
- Leads in zone by exemplifying service excellence and being a member connectivity specialist
- Encourages team members to exceed their own expectations and aim for higher performance
- Onboard and certify team members - cast to perfection and certify to exhaustion
- Provides guidance, help, coaching, and feedback to enhance member engagement
- Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
- Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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