Membership Concierge Leader

Dayton, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $19.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Job Description

Life Time is a premier health and wellness company dedicated to providing an exceptional member experience across its network of state-of-the-art fitness clubs and resorts. Known for its comprehensive approach to healthy living, Life Time offers more than just a gym membership; it creates an engaging community that supports a balanced lifestyle through fitness, nutrition, spa and salon services, and family programming. By consistently investing in top-tier facilities and personalized service, Life Time has set itself apart as a leader in the health and wellness industry with a premium brand reputation. The company prides itself on fostering an inclusive, diverse, and equitable workplace, where employees are valued for their unique contributions and are provided with opportunities for growth and professional development. Life Time ensures a workplace culture that focuses on merit, qualifications, and inclusiveness, supporting every team member's success in both personal and professional realms.

The role of the Membership Concierge Leader at Life Time is a pivotal one that directly impacts the overall member experience and the operational success of the club. This leadership position requires a dynamic individual who can inspire and guide the Membership Concierge Team to deliver best-in-class service that aligns with Life Time's premium brand standards. The Membership Concierge Leader is responsible for fostering a service-driven culture where excellence in guest relations, service execution, and member retention are paramount. Acting as a vital partner to the Club General Manager, this role bridges communication and collaboration between various in-center departments, ensuring seamless operations and strong member engagement.

This position is ideal for a motivated leader with a growth mindset, someone who demonstrates a passion for professional development, and who aspires to advance into upper management roles such as General Manager. The Membership Concierge Leader will leverage their expertise to build strong, value-based relationships with members by connecting them to appropriate programs and services tailored to their healthy lifestyle goals. Excellent leadership capabilities, outstanding communication skills, and a deep commitment to enhancing the member journey are essential qualities for success in this role. This position offers the opportunity to be part of a vibrant team that embodies the Life Time brand commitment to health and wellness, both professionally and personally, while playing a critical role in driving member satisfaction and retention within an innovative and exciting environment.

Job Requirements

High school diploma or equivalent
3+ years of managerial experience
3+ years of customer service experience
3+ years of sales experience
3+ years of achieving budget goals
CPR/AED certification required within 30 days of hire

Job Qualifications

High school diploma or equivalent
3+ years of managerial experience
3+ years of customer service experience
3+ years of sales experience
3+ years of achieving budget goals
CPR/AED certification required within 30 days of hire
Bachelor’s or Associate’s degree preferred
Hospitality management or similar certification preferred
Fitness related experience including PT or Group Fitness certification preferred
Superior time management skills preferred
Ability to prioritize tasks preferred
Adapts to change and innovation preferred
Experience with Microsoft Dynamics CRM and Microsoft Office Suite preferred

Job Duties

Regularly participates in Life Time classes, activities, events and programming
Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
Leads in zone by exemplifying service excellence and being a member connectivity specialist
Encourages team members to exceed their own expectations and aim for higher performance
Onboard and certify team members - Cast to perfection and certify to exhaustion
Provides guidance, help, coaching, and feedback to enhance member engagement
Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity