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Membership Concierge Leader

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $88,000.00
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Work Schedule

Standard Hours
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a premier lifestyle brand dedicated to providing an exceptional fitness and wellness experience to its members. As a leading health and fitness company, Life Time operates a variety of fitness clubs that emphasize holistic health, community engagement, and premium service standards. Life Time is committed to fostering a healthy way of life for its members by offering top-notch classes, events, and programming that cater to a diverse range of wellness needs. The company's mission revolves around creating value-based relationships between its members and the extensive array of programs and services that promote physical and mental well-being. This... Show More

Job Requirements

  • High school diploma or equivalent
  • 3 plus years of managerial experience
  • 3 plus years of customer service experience
  • 3 plus years of sales experience
  • 3 plus years of achieving budget goals
  • CPR/AED certification required within 30 days of hire

Job Qualifications

  • High school diploma or equivalent
  • 3 plus years of managerial experience
  • 3 plus years of customer service experience
  • 3 plus years of sales experience
  • 3 plus years of achieving budget goals
  • CPR/AED certification within 30 days of hire
  • Bachelor's or Associate's degree preferred
  • Hospitality management or similar degree or certification preferred
  • Fitness related experience including PT or Group Fitness certification preferred
  • Superior time management skills
  • Ability to prioritize tasks
  • Adapt to change and innovation
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite

Job Duties

  • Regularly participate in Life Time's classes, activities, events and programming
  • Embody the Life Time brand commitment to a healthy lifestyle professionally and personally
  • Lead in zone by exemplifying service excellence and being a member connectivity specialist
  • Encourage team members to exceed their own expectations and aim for higher performance
  • Onboard and certify team members - cast to perfection and certify to exhaustion
  • Provide guidance, help, coaching, and feedback to enhance member engagement
  • Meticulously manage schedules and zone rotations to ensure optimal performance and efficiency
  • Execute business protocols including new member acquisition, existing member retention and new member connectivity

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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