Membership Concierge Leader

Life Time is a premier lifestyle brand dedicated to helping members achieve their health and fitness goals through exceptional service and comprehensive wellness programs. Operating as a leading health club and fitness organization, Life Time combines state-of-the-art facilities, a wide variety of fitness classes, and personalized member services to create an environment that promotes a healthy way of life. The company is committed to inclusivity, diversity, and excellence, offering an engaging workplace where employees can thrive and advance their careers.

The Membership Concierge Leader role at Life Time is a vital leadership position that focuses on delivering an outstanding experience for all members and guests. This role involves managing the Membership Concierge Team to ensure each member receives personalized attention and support that encourages their wellness journey. As the right hand to the Club General Manager, the Membership Concierge Leader plays a crucial part in fostering seamless club operations, strong interdepartmental partnerships, and high levels of member engagement. This position demands a professional who embodies the Life Time brand commitment to healthy living both personally and professionally.

This role emphasizes a growth mindset and the ambition to progress toward a General Manager role within the organization. Responsibilities include leading by example through active participation in Life Time's classes and programming while promoting a culture of excellence and continuous improvement among team members. The Membership Concierge Leader is tasked with onboarding and certifying team members, providing coaching, managing schedules, and ensuring operational efficiency within their zone. Additionally, this role requires a blend of strong leadership, communication skills, and a deep dedication to enhancing the member experience alongside supporting club success.

This salaried position offers competitive compensation starting at $75,600 with potential earnings up to $104,000 depending on experience and qualifications. The role also includes performance-based bonus eligibility, reflecting the organization’s commitment to rewarding excellence. Life Time provides a robust benefits package, ensuring a supportive work environment that fosters career growth and personal well-being. Overall, the Membership Concierge Leader position is ideal for experienced managers passionate about health, fitness, and delivering an exceptional member experience while advancing their professional journey within an innovative and values-driven company.