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Membership Concierge Leader

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $17.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
employee wellness program
Career development opportunities
Inclusive and diverse workplace

Job Description

Life Time is a premier health and wellness company known for delivering a comprehensive and innovative approach to fitness, sports, and healthy living. As a leader in the industry, Life Time operates a network of multi-dimensional clubs that offer an array of fitness and recreational activities, wellness services, and healthy dining options. The company is dedicated to creating exceptional experiences for its members, fostering a community atmosphere that supports each individual's healthy way of life goals. Life Time combines state-of-the-art facilities with a passionate team committed to delivering excellence in customer service and member engagement. Life Time champions inclusivity, diversity,... Show More

Job Requirements

  • high school diploma or equivalent
  • cpr/aed certification required within 30 days of hire
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals

Job Qualifications

  • bachelors degree in related field
  • experience working in a high-energy and fast paced environment with proven multi-tasking skills
  • superior time management skills
  • ability to prioritize tasks
  • adapts to change and innovation
  • experience with microsoft dynamics crm and microsoft office suite

Job Duties

  • skillfully handles complex member/guest engagements and leads by example through active participation in the join, service and save experience
  • hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations
  • achieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution
  • meets department financial expense expectations through payroll management and effective scheduling of the Concierge Team
  • strategically drives an experience driven department culture, utilizing insights from member/guest feedback provided through social media, surveys, and interactions to identify opportunities and capitalize on successes
  • manages compliance within Life Time policies, procedures and processes

Job Location

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