Membership Concierge III-PT

Peoria, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Commission opportunities

Professional Development

inclusive work environment

Employee wellness programs

Job Description

Life Time is a premier health and fitness company dedicated to providing an exceptional active lifestyle experience for its members. With a focus on wellness, Life Time offers an expansive array of amenities including state-of-the-art fitness equipment, engaging group exercise classes, expert personal training services, aquatic facilities, and vibrant social events designed to foster community and motivation. Renowned for its commitment to excellence and innovation, Life Time seeks to inspire individuals to live healthier lives through supportive and welcoming environments. The company operates numerous clubs nationwide, emphasizing a culture of inclusivity, diversity, and personalized member service. Life Time is more than just a fitness center; it’s a lifestyle destination aimed at empowering members to achieve their personal health and wellness goals while enjoying top-tier customer service.

The role of Membership Concierge III-PT at Life Time is integral to maintaining the highest levels of member satisfaction and engagement. This part-time position involves direct interaction with both prospective and current members, facilitating a seamless and positive experience from the moment members enter the club to their ongoing relationship with the organization. As a leader within the Concierge Team, the Membership Concierge III-PT models excellence in service, sharing insights and behaviors that promote a vibrant, customer-focused culture. The position carries the responsibility of not only welcoming and assisting members and guests but also actively promoting Life Time memberships and personal training programs. This role contributes significantly to the club’s acquisition and retention targets by delivering over-the-top service, managing member accounts, and handling service recovery with professionalism and care.

The Membership Concierge III-PT serves as a key ambassador for Life Time’s brand values, consistently demonstrating a friendly and outgoing demeanor that resonates with the community and aligns with the company’s vision of inclusivity and healthy living. The successful candidate will enjoy working in a fast-paced, supportive environment where teamwork, communication, and customer engagement are paramount. This role offers opportunities for personal growth, professional development through certification programs, and additional earning potential via commissions on personal training sales. It is an ideal position for individuals passionate about health and wellness, dedicated to customer service excellence, and eager to contribute to a dynamic and flourishing club environment.

Job Requirements

Skilled at multi-tasking
Delivering high quality customer service
Service recovery
Presenting solutions to prospects and customers
Verbal and written communication
Comfortable in a fast-paced environment
Able to stand for 4 hours at a time
Demonstrate a friendly and outgoing demeanor

Job Qualifications

HS graduate or equivalent
Minimum of 1-year customer service experience
Minimum of 1-year sales experience
Completion of Membership Sales Certification within 60 days of hire
Completion of Retention Specialist Certification within 60 days of hire
Preferred fitness industry knowledge
Preferred bachelor’s degree in hospitality or related field

Job Duties

Facilitate the check-in process for members and guests entering the club to ensure a welcoming and efficient start to their visit
Monitor, handle, and delegate incoming phone calls from members and guests to provide prompt and effective responses
Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies, enhancing their overall experience
Proactively build relationships with members and guests, creating over-the-top service experiences that foster loyalty and increase retention
Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing
Function as a player on the Certified Retention Team by assisting members requesting to cancel their membership, communicating options, and facilitating the best solution to help retain them
Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure satisfaction
Customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to their interests and needs, enhancing the likelihood of membership sign-ups
Connect new members to Personal Training services by highlighting the benefits and facilitating their enrollment, supporting their fitness goals and driving Personal Training sales
Earn commissions based on Personal Training sales generated through your connections, providing an opportunity for additional earnings and supporting the growth of Personal Training services
Communicate with members and prospective members via email or phone in a manner aligned with our brand to maintain consistency in messaging and reinforce the brand’s values