Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Commission opportunities
Employee Discounts
Retirement Plan
fitness center access
Job Description
Life Time is a leading health and wellness company dedicated to providing an exceptional experience for its members through state-of-the-art fitness clubs, innovative programming, and community engagement. With a presence across the United States and Canada, Life Time operates as a comprehensive lifestyle brand focused on supporting individuals in achieving their healthy way of life goals. The company prides itself on creating an inclusive and welcoming environment where members and guests feel valued and supported in their wellness journeys. Known for its high standards of customer service and commitment to quality, Life Time offers a range of amenities including fitness centers, swimming pools, personal training services, and group exercise classes, all designed to foster a vibrant community and promote healthy living.
The role of Membership Concierge III-PT at Life Time is a part-time position centered on delivering top-tier customer service to all members and guests. As a key frontline representative, the Membership Concierge III-PT actively engages with prospective members by promoting the club's value and benefits, guiding them through the buying process, and helping to meet the club’s membership acquisition and retention targets. This role stands out by not only focusing on transactional interactions but also by building meaningful relationships that enhance member loyalty and satisfaction. The Membership Concierge III-PT acts as a leader within the Concierge Team by exemplifying behaviors that cultivate a culture of exceptional service and support.
In this position, you will enjoy working in a dynamic and fun atmosphere that values health, wellness, and community. You'll be responsible for creating welcoming experiences from the moment members and guests enter the club, managing communications efficiently, and providing knowledgeable assistance regarding club programming, policies, and events. Moreover, you will proactively assist members with their accounts, manage retention efforts by offering solutions to cancelling members, and participate in service recovery to resolve concerns swiftly. A distinct aspect of this role includes customizing membership options to align with prospective members' fitness interests and encouraging the use of personal training services which contribute to both member success and additional revenue streams through commissions.
The ideal candidate for Membership Concierge III-PT is a skilled multitasker with a passion for delivering outstanding service in a fast-paced environment. You will be a friendly, approachable professional with strong communication skills and the ability to engage with diverse member demographics. Working closely with the Certified Retention Team, you will utilize your expertise to help retain memberships and maintain high levels of satisfaction. This part-time role offers the opportunity to work in a supportive team culture that values personal development and recognizes your contributions through both financial and professional growth opportunities. Join Life Time to be part of a respected organization that celebrates diversity, inclusion, and the wellness lifestyle.
The role of Membership Concierge III-PT at Life Time is a part-time position centered on delivering top-tier customer service to all members and guests. As a key frontline representative, the Membership Concierge III-PT actively engages with prospective members by promoting the club's value and benefits, guiding them through the buying process, and helping to meet the club’s membership acquisition and retention targets. This role stands out by not only focusing on transactional interactions but also by building meaningful relationships that enhance member loyalty and satisfaction. The Membership Concierge III-PT acts as a leader within the Concierge Team by exemplifying behaviors that cultivate a culture of exceptional service and support.
In this position, you will enjoy working in a dynamic and fun atmosphere that values health, wellness, and community. You'll be responsible for creating welcoming experiences from the moment members and guests enter the club, managing communications efficiently, and providing knowledgeable assistance regarding club programming, policies, and events. Moreover, you will proactively assist members with their accounts, manage retention efforts by offering solutions to cancelling members, and participate in service recovery to resolve concerns swiftly. A distinct aspect of this role includes customizing membership options to align with prospective members' fitness interests and encouraging the use of personal training services which contribute to both member success and additional revenue streams through commissions.
The ideal candidate for Membership Concierge III-PT is a skilled multitasker with a passion for delivering outstanding service in a fast-paced environment. You will be a friendly, approachable professional with strong communication skills and the ability to engage with diverse member demographics. Working closely with the Certified Retention Team, you will utilize your expertise to help retain memberships and maintain high levels of satisfaction. This part-time role offers the opportunity to work in a supportive team culture that values personal development and recognizes your contributions through both financial and professional growth opportunities. Join Life Time to be part of a respected organization that celebrates diversity, inclusion, and the wellness lifestyle.
Job Requirements
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Ability to multitask effectively
- Excellent verbal and written communication skills
- Comfortable standing for 4 hours at a time
- Friendly and outgoing demeanor
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Fitness industry knowledge
- Bachelor’s degree in hospitality or related field
Job Duties
- Facilitate the check-in process for members and guests entering the club to ensure a welcoming and efficient start to their visit
- Monitor, handle, and delegate incoming phone calls from members and guests to provide prompt and effective responses
- Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies, enhancing their overall experience
- Proactively build relationships with members and guests, creating over-the-top service experiences that foster loyalty and increase retention
- Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing
- Function as a player on the Certified Retention Team by assisting members requesting to cancel their membership, communicating options, and facilitating the best solution to help retain them
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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