
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $23.25
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier health and wellness company committed to creating a comprehensive and vibrant community that fosters healthy living. Known for its holistic approach to fitness, Life Time offers more than just a gym experience — it is a lifestyle destination where members and guests can engage in various programs, amenities, and events designed to support their wellness journey. With state-of-the-art facilities, highly trained staff, and an inclusive environment, Life Time provides an uplifting and supportive atmosphere that motivates individuals to achieve their healthiest way of life. The company emphasizes a culture that values service excellence, member engagement, and professional growth, making it a sought-after employer in the fitness and wellness industry. This commitment to quality and community is reflected in every aspect of the club, from personalized services to innovative programming, all aimed at enhancing the member experience and building lasting relationships.
The Membership Concierge III position at Life Time plays a pivotal role in delivering exceptional customer service to all members and guests entering the club. This role is designed to actively promote Life Time to prospective members while assisting with the buying process, playing a direct part in achieving the club's acquisition and retention goals. As a leader within the Concierge Team, the Membership Concierge III shares expertise, models exemplary service behaviors, and helps cultivate a culture focused on outstanding service. The role requires an individual who thrives in a fast-paced environment, is passionate about fostering value-based connections, and is dedicated to supporting members in their health and wellness objectives. Employees enjoy a positive and healthy workplace culture that encourages fun and personal growth while making a meaningful impact on members' lives. This hourly position offers wages starting at $23.25 and can increase up to $31.00 based on experience and qualifications. Life Time also ensures opportunities for ongoing training and professional development, which further enhances the skills and career advancement prospects for staff. If you're seeking a career that combines a love of fitness, excellent customer service, and a collaborative team environment, the Membership Concierge III role at Life Time offers a rewarding path that aligns with these values.
The Membership Concierge III position at Life Time plays a pivotal role in delivering exceptional customer service to all members and guests entering the club. This role is designed to actively promote Life Time to prospective members while assisting with the buying process, playing a direct part in achieving the club's acquisition and retention goals. As a leader within the Concierge Team, the Membership Concierge III shares expertise, models exemplary service behaviors, and helps cultivate a culture focused on outstanding service. The role requires an individual who thrives in a fast-paced environment, is passionate about fostering value-based connections, and is dedicated to supporting members in their health and wellness objectives. Employees enjoy a positive and healthy workplace culture that encourages fun and personal growth while making a meaningful impact on members' lives. This hourly position offers wages starting at $23.25 and can increase up to $31.00 based on experience and qualifications. Life Time also ensures opportunities for ongoing training and professional development, which further enhances the skills and career advancement prospects for staff. If you're seeking a career that combines a love of fitness, excellent customer service, and a collaborative team environment, the Membership Concierge III role at Life Time offers a rewarding path that aligns with these values.
Job Requirements
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Preferred bachelors degree in hospitality or related field
- Preferred fitness industry knowledge
Job Duties
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- Communicates with members and prospective members via email or phone in a manner aligned with our brand
- Completes administrative duties, club paperwork and cash drawer reconciliation
Job Criteria
Experience
No experience required
Job Location
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