Membership Concierge III

Life Time is a leading health and wellness company committed to providing exceptional fitness and lifestyle experiences to its members. Established with the mission to help members achieve their healthy way of life goals, Life Time operates a network of state-of-the-art athletic resorts that offer a variety of wellness services including fitness programs, spa treatments, swimming, and numerous sports activities. The company focuses on delivering superior customer service, modern facilities, and a supportive community environment, making it a preferred destination for individuals and families seeking a balanced and active lifestyle. At Life Time, employees enjoy a collaborative and motivating work culture that encourages professional growth and development alongside promoting health and wellness across all levels of the organization.

The Membership Concierge III role is a key position within the Life Time team, responsible for delivering the highest quality customer service to members and guests. This position is designed for individuals who thrive in dynamic, customer-facing environments and are passionate about health, wellness, and creating positive member experiences. As a Membership Concierge III, you will play a crucial part in promoting Life Time’s memberships to prospective members by assisting with the buying experience and contributing directly to achieving club acquisition and retention goals. You will serve as a leader on the Concierge Team, sharing your expertise and modeling exemplary service behaviors that foster a culture centered around member satisfaction and engagement.

In this role, you will be on the front lines of member interaction, facilitating check-in processes, answering inquiries, and building lasting relationships that enhance brand loyalty. Your proactive approach to service will ensure members and guests feel valued and supported as they pursue their wellness journeys. Additionally, you will handle account maintenance, process transactions, and engage in specialized retention efforts to assist members considering cancellation by presenting alternate membership options. This position offers an exciting opportunity to be part of a fun, healthy, and service-driven work environment, where your contributions directly impact the quality of the member experience and the overall success of your club.

This is an hourly position starting at $21.50 per hour with the potential to earn up to $28.75 based on experience and qualifications. Life Time values professional development and will provide you with training including Membership Sales Certification and Retention Specialist Certification within the first 60 days of hire, ensuring you have the skills and knowledge to excel in your role. Joining Life Time means being part of an organization dedicated to inclusivity, diversity, and equitable workplace practices that respect and celebrate unique contributions of every team member.