Membership Concierge III

Life Time is a premier health and wellness company dedicated to offering an exceptional fitness and lifestyle experience for all its members. As a leader in the fitness industry, Life Time operates expansive clubs that combine fitness, spa, and recreational services, catering to individuals and families who are committed to a healthy way of life. The company prides itself on creating a vibrant community where members can connect, grow, and thrive through innovative fitness programming, expert coaching, and personalized customer service. Life Time promotes an inclusive and supportive environment, focusing on helping its members achieve their wellness goals through motivation and comprehensive health solutions.

The Membership Concierge III role at Life Time is pivotal in delivering the highest quality customer service to all members and guests. This position not only serves as the welcoming face for the club but also plays a crucial part in driving member acquisition and retention efforts. As a Membership Concierge III, you will actively engage prospective members by promoting Life Time’s offerings, from fitness programs to amenities, while ensuring their buying experience is smooth and tailored to their unique needs. A significant part of your responsibility involves relationship building, creating exceptional service experiences that foster brand loyalty and enhance member satisfaction.

This role also operates as a leader within the Concierge Team, sharing expertise and setting a standard of exemplary service behavior. You will manage multiple touchpoints including check-ins, phone communications, account transactions, and service recovery efforts, ensuring every interaction reflects Life Time’s commitment to excellence. Your contribution directly supports the club’s acquisition and retention goals, emphasizing proactive engagement and personalized solutions for members. Emphasis is placed on continuous learning as you complete certifications in membership sales and retention, empowering you to better serve and understand the needs of the members.

Life Time champions a culture that values diversity, inclusion, and equity. The organization ensures that every team member is respected, supported, and encouraged to succeed regardless of their background. It is a place where your passion for customer service and healthy living can come together in an exciting, fast-paced, and rewarding environment. By joining Life Time as a Membership Concierge III, you become part of a forward-thinking team driven to make a positive impact on people’s lives and help them lead a healthier lifestyle. This full-time role offers opportunities for growth, development, and meaningful career advancement within a world-class fitness and wellness company.