Membership Concierge III

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

401(k)

wellness programs

Career Development

Job Description

Life Time is a leading health and wellness company providing exceptional fitness experiences through a network of state-of-the-art gyms and clubs. Known for its commitment to fostering a healthy lifestyle, Life Time offers a comprehensive range of amenities, including fitness classes, sports facilities, wellness programs, and personalized training. With a strong focus on community and customer satisfaction, Life Time creates an environment where members feel valued and supported in their pursuit of a healthier way of life. The company emphasizes inclusivity, diversity, and continuous professional development, making it a top choice for fitness enthusiasts and career professionals alike.

The Membership Concierge III at Life Time plays a pivotal role in delivering outstanding customer service to members and guests. This position is not only involved in daily member interactions but also actively supports the club’s acquisition and retention strategies. As a leader within the Concierge Team, the Membership Concierge III exemplifies service excellence and helps cultivate a culture that prioritizes member satisfaction and brand loyalty. The role combines elements of customer service, sales, and retention, creating an engaging and multifaceted work experience. Employees in this position enjoy a fun and healthy work environment that emphasizes value-based relationships, supporting members in achieving their personal health goals while ensuring they receive the best possible club experience. This is a full-time position that demands a proactive, service-oriented attitude and offers numerous opportunities for career growth within the fitness and wellness industry.

Job Requirements

High school graduate or equivalent
Minimum of 1-year customer service experience
Minimum of 1-year sales experience
Completion of Membership Sales Certification within 60 days of hire
Completion of Retention Specialist Certification within 60 days of hire

Job Qualifications

High school graduate or equivalent
Minimum of 1-year customer service experience
Minimum of 1-year sales experience
Completion of Membership Sales Certification within 60 days of hire
Completion of Retention Specialist Certification within 60 days of hire
Bachelor's degree in hospitality or related field preferred
Fitness industry knowledge preferred

Job Duties

Facilitate check-in process for members and guests entering club
Monitors, handles, and delegates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Proactively builds relationships with members and guests, regularly creating over the top service experiences
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
Communicates with members and prospective members via email or phone in a manner aligned with our brand
Completes administrative duties, club paperwork and cash drawer reconciliation