Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Diverse team environment
equitable employment practices
Career development opportunities
Healthy work environment
Job Description
Life Time is a premier health and wellness company dedicated to providing an exceptional experience for members and guests who value a healthy lifestyle. As a nationwide leader in the fitness and wellness industry, Life Time offers a variety of amenities including state-of-the-art gym facilities, swimming pools, tennis courts, spa services, and nutrition coaching. The company’s mission focuses on helping members achieve their personal health goals through expert support, engaging programming, and a welcoming community atmosphere. With a commitment to inclusivity, diversity, and excellence, Life Time thrives on creating positive environments that encourage balance, vitality, and well-being.
The Membership Concierge III plays a vital role in this mission by delivering the highest quality customer service and fostering long-lasting relationships with members and guests. This role is much more than a traditional front-desk position; it serves as a leader within the Concierge Team, setting service standards and modeling the behaviors that strengthen the company’s culture of exceptional care and attention. The Membership Concierge III actively promotes Life Time’s offerings to prospective members, enhancing the buying experience through customized interactions that address individual interests and needs. This position contributes directly to club acquisition and retention goals by engaging with members during check-in, assisting with account maintenance, and handling inquiries with professionalism and empathy.
Employment as a Membership Concierge III is a dynamic and rewarding opportunity that combines sales acumen with a passion for wellness and service. The role involves multitasking efficiently in a fast-paced environment, ensuring members feel valued and supported at every touchpoint. The successful candidate will gain valuable certifications such as Membership Sales and Retention Specialist within the first 60 days, further elevating their expertise within the fitness industry. Working at Life Time promises not only a fun and healthy work environment but also a chance to make an impact by helping individuals on their healthy way of life journeys while fostering brand loyalty and enhancing the overall member experience.
The Membership Concierge III plays a vital role in this mission by delivering the highest quality customer service and fostering long-lasting relationships with members and guests. This role is much more than a traditional front-desk position; it serves as a leader within the Concierge Team, setting service standards and modeling the behaviors that strengthen the company’s culture of exceptional care and attention. The Membership Concierge III actively promotes Life Time’s offerings to prospective members, enhancing the buying experience through customized interactions that address individual interests and needs. This position contributes directly to club acquisition and retention goals by engaging with members during check-in, assisting with account maintenance, and handling inquiries with professionalism and empathy.
Employment as a Membership Concierge III is a dynamic and rewarding opportunity that combines sales acumen with a passion for wellness and service. The role involves multitasking efficiently in a fast-paced environment, ensuring members feel valued and supported at every touchpoint. The successful candidate will gain valuable certifications such as Membership Sales and Retention Specialist within the first 60 days, further elevating their expertise within the fitness industry. Working at Life Time promises not only a fun and healthy work environment but also a chance to make an impact by helping individuals on their healthy way of life journeys while fostering brand loyalty and enhancing the overall member experience.
Job Requirements
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
- preferred bachelor's degree in hospitality or related field
- preferred fitness industry knowledge
Job Duties
- Facilitate check-in process for members and guests entering club
- monitors, handles, and delegates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- proactively builds relationships with members and guests, regularly creating over the top service experiences
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- communicates with members and prospective members via email or phone in a manner aligned with our brand
- completes administrative duties, club paperwork and cash drawer reconciliation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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