Membership Concierge III

Life Time is a leading health and wellness company committed to delivering an exceptional fitness experience to members across its state-of-the-art clubs. As a multifaceted organization, Life Time combines fitness centers, sports facilities, and lifestyle amenities to create an innovative environment focused on supporting members’ health and well-being. Renowned for its inclusive culture and dedication to service, Life Time promotes a vibrant community where every individual is empowered to achieve their healthy way of life goals. The company emphasizes values such as integrity, respect, and excellence, fostering a work environment that encourages professional growth and personal development.

The Membership Concierge III role at Life Time plays a pivotal part within this dynamic and customer-centric environment. This position is essential in delivering the highest quality service to all members and guests, acting as the first point of contact that ensures each individual’s experience is welcoming, efficient, and memorable. In this capacity, the Membership Concierge III actively promotes Life Time’s offerings to prospective members, assists with the buying process, and directly contributes to both acquisition and retention objectives for the club. As a leader on the Concierge Team, this individual exemplifies strong service-oriented behaviors, modeling best practices that encourage a culture of excellence and collaboration.

Day-to-day responsibilities include facilitating a smooth check-in process, managing inbound communications, and maintaining up-to-the-minute knowledge of club programming, events, pricing structures, and policies. Emphasizing relationship-building, the Membership Concierge III delivers personalized service experiences that foster brand loyalty and support members in their fitness journeys. This role requires adaptability and proactive engagement, assisting members with account-related transactions, addressing concerns through effective service recovery, and guiding prospective members through a customized buying experience. Additionally, the role demands strong administrative acumen for completing paperwork and cash reconciliation tasks.

Joining Life Time as a Membership Concierge III means becoming part of a fun and health-driven work environment that values inclusivity and career development. Employees are encouraged to continuously enhance their expertise through certifications and training, with expectations such as completing Membership Sales Certification and Retention Specialist Certification within 60 days of hire. This position not only offers the satisfaction of making a positive impact on the lives of members but also provides opportunities to grow professionally in the wellness industry. Life Time’s commitment to diversity and equal opportunity ensures a respectful, supportive workplace for all team members.