Life Time logo

Membership Concierge III

Job Overview

briefcase

Employment Type

Full-time
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Career Development

Job Description

Life Time is a premier health and wellness company dedicated to inspiring healthy living and providing exceptional experiences to all members. With a reputation for comprehensive fitness offerings, luxurious amenities, and a supportive community atmosphere, Life Time is recognized as a leader in the fitness industry. The company prides itself on fostering an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of every individual. As an organization committed to equal opportunity employment, Life Time recruits, hires, trains, and promotes individuals based on merit and qualifications, ensuring a fair and supportive environment for all employees and members.

The Membership Concierge III is a pivotal role within Life Time’s facility, designed for individuals who are passionate about delivering the highest quality customer service and driving member satisfaction. This role blends customer service excellence with sales expertise to actively promote Life Time’s membership offerings to prospective clients while supporting current members in achieving their healthy way of life goals. As a leader on the Concierge Team, the Membership Concierge III exemplifies a culture of service by sharing their expertise, modeling best practices, and contributing to team success. The position focuses on creating value-based relationships that enhance brand loyalty and elevate the overall member experience. The Membership Concierge III supports club acquisition and retention goals by facilitating member engagement, handling account maintenance, and resolving member inquiries efficiently. The role provides a dynamic work environment that emphasizes fun, health, and personal connection, making it ideal for individuals eager to contribute to a thriving wellness community.

Job Requirements

  • High school graduate or equivalent
  • Minimum of 1-year customer service experience
  • Minimum of 1-year sales experience
  • Completion of Membership Sales Certification within 60 days of hire
  • Completion of Retention Specialist Certification within 60 days of hire

Job Qualifications

  • High school graduate or equivalent
  • Minimum of 1-year customer service experience
  • Minimum of 1-year sales experience
  • Completion of Membership Sales Certification within 60 days of hire
  • Completion of Retention Specialist Certification within 60 days of hire
  • Bachelor's degree in hospitality or related field preferred
  • Fitness industry knowledge preferred

Job Duties

  • Facilitate check-in process for members and guests entering club
  • Monitors, handles, and delegates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Proactively builds relationships with members and guests, regularly creating over the top service experiences
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
  • Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
  • Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
  • Communicates with members and prospective members via email or phone in a manner aligned with our brand
  • Completes administrative duties, club paperwork and cash drawer reconciliation

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef