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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Paid holidays
wellness programs
Job Description
Life Time is a premier health and wellness company dedicated to providing exceptional fitness and lifestyle experiences through its expansive network of clubs across the nation. As a leader in the industry, Life Time fosters an inclusive and supportive environment where members and employees alike are encouraged to grow, thrive, and achieve their healthy way of life goals. The company’s commitment to excellence is reflected in its passionate team members who work together to deliver superior service, cutting-edge programs, and vibrant community engagement. Life Time’s emphasis on inclusivity, diversity, and equity ensures that it remains an equal opportunity employer, celebrating... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- minimum of 1-year customer service experience
- minimum of 1-year sales experience
- completion of Membership Sales Certification within 60 days of hire
- completion of Retention Specialist Certification within 60 days of hire
- preferred bachelors degree in hospitality or related field
- preferred fitness industry knowledge
Job Duties
- Facilitate check-in process for members and guests entering club
- monitors, handles, and delegates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- proactively builds relationships with members and guests, regularly creating over the top service experiences
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- communicates with members and prospective members via email or phone in a manner aligned with our brand
- completes administrative duties, club paperwork and cash drawer reconciliation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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