Membership Concierge III

Life Time is a premier health and wellness company dedicated to inspiring healthier living through innovative fitness offerings, exceptional service, and a vibrant community atmosphere. Known for its comprehensive approach to fitness that integrates gym facilities, group fitness classes, spa services, and healthy dining options, Life Time sets the standard for inclusive, member-focused wellness experiences. Their mission revolves around supporting members at every stage of their healthy lifestyle journey by delivering personalized service, expert guidance, and a welcoming environment. As a leader in the fitness industry, Life Time's clubs are designed to empower members through state-of-the-art amenities and knowledgeable staff who are passionate about health and wellness. Life Time is committed to fostering an inclusive, diverse, and equitable workplace, upholding merit-based hiring and promotion practices. They value the unique perspectives and contributions of every individual within their team, striving to create a culture that celebrates diversity and ensures equal opportunity for all employees.

The Membership Concierge III role at Life Time is a key frontline position responsible for offering the highest level of customer service and engagement to members and guests. This role not only facilitates a smooth and welcoming check-in experience but also plays a critical part in supporting club acquisition and retention goals. Acting as a leader within the Concierge Team, the Membership Concierge III serves as a role model, demonstrating service excellence and contributing to fostering a positive club culture. The position requires proactive relationship-building with members, ensuring that each visitor feels valued and understood. By working closely with prospective and current members, the Concierge helps customize the buying experience, promoting club programming, amenities, events, and services aligned with members’ interests and needs. The role also involves assisting with administrative functions such as account maintenance, transaction processing, and cash drawer reconciliation. Additionally, the Membership Concierge III functions as an important player on the Certified Retention Team, where they help members navigate membership cancellation options thoughtfully and professionally, aiming to retain their relationship with the club. With a focus on service recovery, this role ensures that any member concerns or questions are addressed promptly using appropriate resources and tools, maintaining high customer satisfaction levels. Joining Life Time as a Membership Concierge III offers an opportunity to work in a vibrant, health-focused environment that values teamwork, service excellence, and professional development. This role is essential in creating over the top service experiences that build brand loyalty and support members in achieving their healthy way of life goals.