Membership Concierge III

Life Time is a leading health and wellness company dedicated to inspiring and empowering individuals to live healthy, active lives. With a commitment to exceptional service and creating a welcoming environment, Life Time offers a variety of fitness, recreational, and social programs designed to enhance the wellbeing of its members. As a comprehensive health club and lifestyle community, Life Time values diversity, inclusivity, and the unique contributions of each team member, fostering a supportive and dynamic workplace. This company is known for its innovative approach to fitness and wellness, combining top-tier facilities with expert staff to help members achieve their healthy way of life goals. Life Time is also committed to being an equal opportunity employer, ensuring recruitment, hiring, training, and promotions are conducted based on merit and qualifications, promoting a respectful and equitable workplace culture.

The Membership Concierge III role at Life Time is pivotal in delivering premier customer service to members and guests while directly contributing to the achievement of club acquisition and retention goals. This role is more than a customer-facing position; it serves as a leadership role within the Concierge Team, where the individual shares expertise and models exemplary service behaviors to foster a culture of exceptional service. Responsibilities include actively promoting Life Time's offerings to prospective members by customizing the buying experience to align with their interests and needs. It involves facilitating smooth check-in processes, handling communications, maintaining updated knowledge of club programs, events, pricing, and policies, and proactively building relationships to create memorable service experiences. The Membership Concierge III also plays an important role in retention as a member of the Certified Retention Team—engaging with members looking to cancel their memberships and offering solutions that support member satisfaction and loyalty.

This role requires a customer-centric mindset with a focus on service recovery to efficiently resolve member concerns and questions. Additionally, the position entails administrative duties such as paperwork management and cash drawer reconciliation. Life Time values team players who are enthusiastic about creating positive member relationships and who contribute to an engaging, healthy work environment. This position offers an exciting opportunity to be part of a respected brand that prioritizes member success and brand loyalty while providing a fun and collaborative workplace. Employment type typically involves full-time commitment, and while specific salary details are not provided here, Life Time is known to offer competitive compensation packages along with opportunities for growth and professional development within the fitness and wellness industry.