Membership Concierge III

Life Time is a premier health and fitness company committed to providing an exceptional experience that supports members in achieving their healthy way of life goals. Known for its upscale clubs and comprehensive wellness offerings, Life Time integrates fitness, spa, and recreation amenities to create an environment that promotes physical and mental well-being. With locations across the nation, Life Time focuses on delivering personalized service, cultivating community, and maintaining a culture of excellence that fosters long-lasting relationships with its members. This dedication to quality service and innovation has positioned Life Time as a leader in the fitness and wellness industry, continually expanding its reach and elevating the member experience.

The Membership Concierge III role at Life Time represents a vital front-line position within the Concierge Team that embodies the company’s commitment to outstanding customer service. The successful candidate delivers the highest level of assistance to members and guests by facilitating smooth and welcoming interactions from the moment they enter the club. This role is designed not only to ensure satisfaction but also to actively promote Life Time memberships by customizing the buying experience, highlighting club amenities and programs, and addressing inquiries effectively. As a leader on the Concierge Team, the Membership Concierge III models exemplary behaviors, directly contributes to the club’s acquisition and retention goals, and helps build an inclusive, vibrant community. Working in this role guarantees a dynamic and healthy workplace where creating over-the-top service experiences is a priority. The position involves multitasking various responsibilities such as managing check-ins, handling phone communications, providing member account assistance, engaging in service recovery, and supporting retention efforts through skilled communication and problem-solving. The emphasis is on creating positive brand loyalty and enhancing member involvement by understanding individual needs and fostering a welcoming atmosphere. Travel or relocation is generally not required, and employment is typically full-time with competitive compensation reflective of industry standards. This position requires certifications related to membership sales and retention, achieved within the first 60 days of hire, highlighting the company’s commitment to professional development. Joining Life Time means becoming part of a team that values diversity, equity, and inclusion, ensuring every team member’s unique contributions are recognized and celebrated. The Membership Concierge III is a rewarding career opportunity for those passionate about customer service, relationship building, and contributing to a healthy lifestyle community in a fast-paced, engaging environment.