Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $21.50 - $28.75
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Job Description
Life Time is a premier health and wellness company dedicated to creating a welcoming and supportive environment for individuals and families seeking to lead healthier, happier lives. As a leader in the fitness and lifestyle industry, Life Time operates a network of expansive clubs that provide a comprehensive range of health, fitness, and recreational services. These include state-of-the-art fitness equipment, group exercise classes, personal training, swimming pools, and various wellness programs. The company is committed to fostering a culture of excellence, service, and community engagement, aiming to help members achieve their personal health goals through innovative offerings and exceptional customer experiences.
The Membership Concierge III-PT position at Life Time plays a crucial role in enhancing the member experience by delivering top-tier customer service to both members and guests. This part-time role focuses on actively promoting Life Time's services to prospective members, guiding them through the buying process, and contributing directly to the club's acquisition and retention targets. As a leader within the Concierge Team, the Membership Concierge III-PT not only supports sales efforts but also models exemplary service behaviors that help cultivate a positive and engaging club atmosphere.
In this capacity, the Membership Concierge III-PT facilitates the check-in process to ensure every visit begins with a warm welcome and smooth entry. The role requires keen attentiveness to member needs and the ability to manage incoming communications efficiently. Members and guests rely on the concierge for accurate and up-to-date information about programming, events, pricing, and policies. Building strong relationships through personalized service is essential, as it encourages member loyalty and satisfaction.
The Membership Concierge III-PT also has a significant role in service recovery, effectively addressing member inquiries and concerns to maintain high satisfaction levels. This includes assisting with account maintenance, processing transactions, and supporting members through changes to their memberships or services. The position involves active participation on the Certified Retention Team, where the concierge strategizes with members considering cancellation to find win-win solutions that promote retention.
An important aspect of the role involves customizing the sales experience to align with each prospective member's interests, thereby increasing the likelihood of membership enrollment. This includes promoting Personal Training services and facilitating new member engagement with these offerings, supporting their fitness journeys and driving related sales. The concierge benefits from commission opportunities through such personal training sales, adding a rewarding sales component to the position.
The Membership Concierge III-PT position offers competitive hourly wages starting at $21.50, with the potential to earn up to $28.75 based on experience and qualifications. The role promises a dynamic and enjoyable work environment where team members can thrive professionally, contribute to the growth of Life Time, and make a positive impact on the health and wellness journeys of the community members they serve.
The Membership Concierge III-PT position at Life Time plays a crucial role in enhancing the member experience by delivering top-tier customer service to both members and guests. This part-time role focuses on actively promoting Life Time's services to prospective members, guiding them through the buying process, and contributing directly to the club's acquisition and retention targets. As a leader within the Concierge Team, the Membership Concierge III-PT not only supports sales efforts but also models exemplary service behaviors that help cultivate a positive and engaging club atmosphere.
In this capacity, the Membership Concierge III-PT facilitates the check-in process to ensure every visit begins with a warm welcome and smooth entry. The role requires keen attentiveness to member needs and the ability to manage incoming communications efficiently. Members and guests rely on the concierge for accurate and up-to-date information about programming, events, pricing, and policies. Building strong relationships through personalized service is essential, as it encourages member loyalty and satisfaction.
The Membership Concierge III-PT also has a significant role in service recovery, effectively addressing member inquiries and concerns to maintain high satisfaction levels. This includes assisting with account maintenance, processing transactions, and supporting members through changes to their memberships or services. The position involves active participation on the Certified Retention Team, where the concierge strategizes with members considering cancellation to find win-win solutions that promote retention.
An important aspect of the role involves customizing the sales experience to align with each prospective member's interests, thereby increasing the likelihood of membership enrollment. This includes promoting Personal Training services and facilitating new member engagement with these offerings, supporting their fitness journeys and driving related sales. The concierge benefits from commission opportunities through such personal training sales, adding a rewarding sales component to the position.
The Membership Concierge III-PT position offers competitive hourly wages starting at $21.50, with the potential to earn up to $28.75 based on experience and qualifications. The role promises a dynamic and enjoyable work environment where team members can thrive professionally, contribute to the growth of Life Time, and make a positive impact on the health and wellness journeys of the community members they serve.
Job Requirements
- Skilled at multi-tasking
- Deliver high quality customer service
- Experienced in service recovery
- Ability to present solutions to prospects and customers
- Strong verbal and written communication skills
- Comfortable in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Fitness industry knowledge preferred
- Bachelor’s degree in hospitality or related field preferred
Job Duties
- Facilitate the check-in process for members and guests entering the club to ensure a welcoming and efficient start to their visit
- Monitor, handle, and delegate incoming phone calls from members and guests to provide prompt and effective responses
- Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies, enhancing their overall experience
- Proactively build relationships with members and guests, creating over-the-top service experiences that foster loyalty and increase retention
- Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing
- Function as a player on the Certified Retention Team by assisting members requesting to cancel their membership, communicating options, and facilitating the best solution to help retain them
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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