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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $21.50 - $28.75
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Job Description
Life Time is a premier health and wellness company dedicated to creating a welcoming and supportive environment for individuals and families seeking to lead healthier, happier lives. As a leader in the fitness and lifestyle industry, Life Time operates a network of expansive clubs that provide a comprehensive range of health, fitness, and recreational services. These include state-of-the-art fitness equipment, group exercise classes, personal training, swimming pools, and various wellness programs. The company is committed to fostering a culture of excellence, service, and community engagement, aiming to help members achieve their personal health goals through innovative offerings and exceptional customer... Show More
Job Requirements
- Skilled at multi-tasking
- Deliver high quality customer service
- Experienced in service recovery
- Ability to present solutions to prospects and customers
- Strong verbal and written communication skills
- Comfortable in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Fitness industry knowledge preferred
- Bachelor’s degree in hospitality or related field preferred
Job Duties
- Facilitate the check-in process for members and guests entering the club to ensure a welcoming and efficient start to their visit
- Monitor, handle, and delegate incoming phone calls from members and guests to provide prompt and effective responses
- Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies, enhancing their overall experience
- Proactively build relationships with members and guests, creating over-the-top service experiences that foster loyalty and increase retention
- Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing
- Function as a player on the Certified Retention Team by assisting members requesting to cancel their membership, communicating options, and facilitating the best solution to help retain them
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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