Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Job Description
Life Time is a premier health and wellness company that operates fitness clubs and resorts designed to support healthy living and inspire communities to lead active and fulfilling lives. Known for its comprehensive approach to wellness, Life Time offers state-of-the-art facilities, personalized fitness programs, and a wide range of health-oriented services including gyms, pools, spas, and group exercise classes. The company prides itself on fostering a vibrant, inclusive, and motivating environment that welcomes individuals of all ages and fitness levels. Life Time is dedicated to creating an atmosphere where members not only achieve their health and wellness goals but also connect with others who share their passion for a healthy lifestyle.
The Membership Concierge III role at Life Time is critical in shaping the member experience and delivering exceptional service. This position acts as the frontline ambassador for the club, responsible for engaging with members and guests, ensuring their needs are met promptly and with genuine care. As part of the Concierge Team, the Membership Concierge III facilitates the check-in process, manages communications, and promotes the club’s programs and amenities. This role involves both sales and service components, requiring the ability to assist prospective members through their buying journey and support retention efforts by addressing current members' concerns or requests, including membership cancellations.
The ideal Membership Concierge III will be a proactive team player who embodies Life Time’s commitment to wellness and community. They are expected to build strong relationships with members by delivering personalized experiences and exemplary service, contributing directly to the club’s acquisition and retention goals. This role includes duties such as processing member account transactions, handling incoming calls, educating members about club events and policies, and performing administrative tasks like cash reconciliation and paperwork completion. This position is an excellent opportunity for those who thrive in fast-paced environments and are passionate about promoting a healthy way of life while working within a collaborative and dynamic team. Hypothetically, this role is full-time with competitive compensation, reflecting the importance Life Time places on customer experience and team excellence. By joining Life Time in this capacity, employees become integral to a culture that values diversity, equity, inclusion, and professional growth within the fitness industry.
The Membership Concierge III role at Life Time is critical in shaping the member experience and delivering exceptional service. This position acts as the frontline ambassador for the club, responsible for engaging with members and guests, ensuring their needs are met promptly and with genuine care. As part of the Concierge Team, the Membership Concierge III facilitates the check-in process, manages communications, and promotes the club’s programs and amenities. This role involves both sales and service components, requiring the ability to assist prospective members through their buying journey and support retention efforts by addressing current members' concerns or requests, including membership cancellations.
The ideal Membership Concierge III will be a proactive team player who embodies Life Time’s commitment to wellness and community. They are expected to build strong relationships with members by delivering personalized experiences and exemplary service, contributing directly to the club’s acquisition and retention goals. This role includes duties such as processing member account transactions, handling incoming calls, educating members about club events and policies, and performing administrative tasks like cash reconciliation and paperwork completion. This position is an excellent opportunity for those who thrive in fast-paced environments and are passionate about promoting a healthy way of life while working within a collaborative and dynamic team. Hypothetically, this role is full-time with competitive compensation, reflecting the importance Life Time places on customer experience and team excellence. By joining Life Time in this capacity, employees become integral to a culture that values diversity, equity, inclusion, and professional growth within the fitness industry.
Job Requirements
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Preferred bachelors degree in hospitality or related field
- Preferred fitness industry knowledge
Job Duties
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- Communicates with members and prospective members via email or phone in a manner aligned with our brand
- Completes administrative duties, club paperwork and cash drawer reconciliation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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