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Membership Concierge III

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $21.50
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Work Schedule

Standard Hours
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law

Job Description

Life Time is a premier health and wellness company committed to providing an exceptional experience and a healthy way of life for its members and guests. As a leader in the fitness industry, Life Time offers more than just fitness clubs; it promotes a wellness lifestyle by combining fitness, nutrition, and personal growth opportunities in a vibrant and supportive environment. With a nationwide presence, Life Time is well-known for its luxurious club facilities, comprehensive programming, and a strong focus on customer service and member satisfaction. The company prides itself on fostering a culture of inclusivity, diversity, and excellence, ensuring that every member feels valued and empowered to achieve their health goals. Life Time is also an organization that supports career growth and professional development for its team members, making it a great place to build a rewarding career in the fitness and hospitality industry.

The Membership Concierge III-PT role at Life Time is a part-time position designed for individuals passionate about delivering outstanding customer service while actively contributing to the club's membership acquisition and retention goals. This position is crucial to the overall guest experience, serving as the first point of contact for members and guests entering the club. The Membership Concierge III leads by example within the Concierge Team, promoting a culture of service excellence and setting high standards for customer interaction. The role involves facilitating a smooth and welcoming check-in process, educating members on club offerings and policies, and engaging members and prospects with personalized insights to encourage their participation and loyalty.

This position demands strong multitasking skills, a customer-first mindset, and the ability to handle inquiries efficiently both in-person and via phone or email. Additionally, the Membership Concierge III is a proactive relationship builder who works closely with members to promote personal training services and support them in their health journeys. This role also offers commission-based earnings through personal training sales, providing an excellent opportunity for motivated individuals to increase their income while supporting the growth of Life Time's service offerings.

Working as a Membership Concierge III at Life Time not only offers a fun and dynamic workplace but also the chance to be part of a community that values wellness, inclusivity, and career development. Compensation starts at $21.50 per hour and can go up to $31 based on experience and qualifications. As a valued team member, you will benefit from Life Time's extensive benefits package, including a fully subsidized membership, discounts, retirement plans, and professional development opportunities. This role is ideal for individuals with a background in customer service and sales, a friendly and outgoing demeanor, and a passion for promoting a healthy lifestyle. Join Life Time and help create memorable experiences that inspire members to live their healthiest lives while advancing your professional career in a company dedicated to excellence and well-being.

Job Requirements

  • high school graduate or equivalent
  • minimum of 1-year customer service experience
  • minimum of 1-year sales experience
  • completion of membership sales certification within 60 days of hire
  • completion of retention specialist certification within 60 days of hire
  • skilled at multi-tasking
  • delivering high quality customer service
  • service recovery
  • presenting solutions to prospects and customers
  • verbal and written communication
  • comfortable in a fast-paced environment
  • able to stand for 4 hours at a time
  • friendly and outgoing demeanor

Job Qualifications

  • high school graduate or equivalent
  • minimum of 1-year customer service experience
  • minimum of 1-year sales experience
  • completion of membership sales certification within 60 days of hire
  • completion of retention specialist certification within 60 days of hire
  • fitness industry knowledge preferred
  • bachelor's degree in hospitality or related field preferred

Job Duties

  • facilitate the check-in process for members and guests entering the club to ensure a welcoming and efficient start to their visit
  • monitor, handle, and delegate incoming phone calls from members and guests to provide prompt and effective responses
  • maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies, enhancing their overall experience
  • proactively build relationships with members and guests, creating over-the-top service experiences that foster loyalty and increase retention
  • assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing
  • function as a player on the certified retention team by assisting members requesting to cancel their membership, communicating options, and facilitating the best solution to help retain them
  • engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


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