Membership Concierge II (Part Time)

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.75 - $23.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Career development programs

inclusive work environment

Job Description

Life Time Athletic Resorts is a renowned hospitality company dedicated to providing exceptional lifestyle experiences through its comprehensive wellness and athletic resort destinations. Known for its commitment to fostering a healthy, active lifestyle, Life Time Athletic Resorts offers a vibrant community for members and guests to enjoy a variety of fitness, recreational, and social activities. As a growing company in the hospitality and fitness industry, Life Time focuses on blending health, wellness, and personalized service to cultivate an inclusive and supportive environment where both employees and members can thrive.

The role of Membership Concierge at Life Time Athletic... Show More

Job Requirements

High school graduate or equivalent
Minimum of 1 year of customer service experience
Passion to serve others
Effective communication skills

Job Qualifications

High school graduate or equivalent
Minimum of 1 year of customer service experience
Passion to serve others
Effective communication skills
Bachelor's degree in hospitality preferred

Job Duties

Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives and facilitates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as point of contact for new member acquisition and member retention interactions
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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