Membership Concierge II (Part Time)

Life Time Athletic Resorts is a renowned hospitality company dedicated to providing exceptional lifestyle experiences through its comprehensive wellness and athletic resort destinations. Known for its commitment to fostering a healthy, active lifestyle, Life Time Athletic Resorts offers a vibrant community for members and guests to enjoy a variety of fitness, recreational, and social activities. As a growing company in the hospitality and fitness industry, Life Time focuses on blending health, wellness, and personalized service to cultivate an inclusive and supportive environment where both employees and members can thrive.

The role of Membership Concierge at Life Time Athletic Resorts is a vital position within the company’s hospitality framework. This role centers on providing superior service and support to members and guests, serving as the initial point of contact upon arrival at the resort or during any communications. Membership Concierges are ambassadors of the Life Time brand, embodying a hospitality mindset that prioritizes relationship building and the creation of extraordinary, personalized member experiences. The position offers professionals the opportunity to develop their career within an established, thriving company that values growth and personal development.

In this role, a Membership Concierge will manage account maintenance, assist with processing member needs including service changes, payments, and programming inquiries, and support retention and acquisition efforts by serving as a key liaison. The role necessitates staying knowledgeable about club programming, events, pricing, and policies to educate and inform members and guests effectively. Additionally, problem-solving and service recovery are crucial to address member questions and concerns promptly and satisfactorily.

Life Time Athletic Resorts promotes professional growth through self-directed advancement within their hospitality certification levels, allowing Membership Concierges to build a customized succession plan aligned with their career aspirations. This role is ideal for hospitality professionals who are passionate about serving others, enjoy engaging with a diverse community, and want to contribute to a healthier, happier lifestyle for their members.

Employment at Life Time Athletic Resorts provides an inclusive and diverse workplace atmosphere, emphasizing equal opportunity and merit-based advancement. The company is dedicated to respecting and celebrating individual contributions while ensuring a culture of equity and respect. This Membership Concierge position offers a dynamic work environment where dedication to customer service excellence meets rewarding career development opportunities.