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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
employee wellness program
Job Description
Life Time Athletic Resorts are premier destinations for hospitality professionals who aspire to build a rewarding lifestyle career within an established and rapidly growing company. Life Time is known for fostering a vibrant community centered around health, wellness, and an active lifestyle, offering a unique environment where employees and members alike can thrive in an atmosphere that promotes healthier and happier living. With a focus on comprehensive wellness, Life Time Athletic Resorts blend upscale resort-style amenities with personalized service, creating memorable experiences for members and guests.
The Membership Concierge role is a cornerstone position within this community, serving a... Show More
The Membership Concierge role is a cornerstone position within this community, serving a... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1 year of customer service experience
- passion to serve others
- effective communication skills
Job Qualifications
- High school graduate or equivalent
- minimum of 1 year of customer service experience
- effective communication skills
- passion to serve others
- bachelor’s degree in hospitality (preferred)
- experience in hospitality or wellness industry (preferred)
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives and facilitates incoming phone calls from members and guests
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as point of contact for new member acquisition and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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