Membership Concierge II (Opener)

Life Time is a premier health and lifestyle company dedicated to creating extraordinary experiences for our members. As a hospitality-focused organization, we specialize in providing top-tier services at our resorts and clubs, blending wellness, recreation, and luxury through personalized engagement and thoughtful service delivery. Life Time values inclusivity, diversity, and equity, fostering an environment where all employees are appreciated for their unique contributions. We are committed to building a workplace culture that promotes equal opportunity through merit-based recruitment, training, and career advancement. As an employer, Life Time encourages professional growth by offering structured career paths and certifications, ensuring our team members are equipped with the skills needed to excel and thrive in their roles. Joining Life Time means becoming part of a company committed to enhancing lifestyles, supporting well-being, and delivering exceptional member experiences.

As a Membership Concierge II at Life Time, you will play a crucial role in upholding our commitment to exceptional hospitality and service excellence. This position serves as the frontline ambassador for our members and guests, acting as the primary contact point upon entry to our resort facilities. Your role will be dynamic and multifaceted, involving account maintenance, service delivery, insightful programming guidance, and fostering genuine member and guest engagement. You will be instrumental in cultivating relevant relationships that not only support membership retention but also contribute to new sales and increased guest participation. This position provides an excellent opportunity to build your professional network within the hospitality industry through self-directed certification progression and a personalized succession plan tailored to your career aspirations.

The Membership Concierge II position requires a friendly, outgoing demeanor alongside strong multitasking capabilities. You will be expected to manage inbound and outbound communications effectively, provide expert guidance regarding club programming including events and policies, and assist members with a variety of account transactions such as program payments and service adjustments. Problem-solving and service recovery will be a significant aspect of your daily responsibilities, demanding the use of appropriate tools and resources to resolve member inquiries and concerns promptly and satisfactorily.

Life Time supports continuous professional development, including mandatory acquisition of the Retention Specialist Certification within the first 60 days of employment. This role is ideal for individuals who thrive in a fast-paced, hospitality-driven environment, enjoy engaging with people, and are looking to advance their career in customer service and membership engagement sectors. The position requires standing for extended periods and delivering high-quality service with a passion for serving others. If you are committed to excellence and eager to grow within a supportive and inclusive setting, Life Time offers a rewarding career path with ample opportunities for advancement.