Membership Concierge II Evening Shift

Life Time is a premier lifestyle and wellness company dedicated to creating extraordinary experiences for its members through a comprehensive range of health, fitness, and hospitality services. Known for its inclusive, diverse, and equitable work environment, Life Time commits to fostering a culture where every individual is respected and valued. This commitment is visible through its dedication to equal employment opportunities, recruiting, hiring, training, and promoting employees based on merit and qualifications. Life Time's establishments combine state-of-the-art fitness centers, luxury resorts, and a variety of health and wellness programs designed to meet the evolving needs of its members. The company is recognized for nurturing innovation, professional growth, and employee engagement, making it a sought-after employer within the hospitality and wellness industry.

The Membership Concierge II role at Life Time is an opportunity to join the organization in a customer-facing position where professional growth aligns with the company’s hospitality certification pathway. This role is central to maintaining exceptional member relationships and delivering personalized service that enhances member satisfaction and retention. As the first point of contact for members and guests entering the resort, the concierge exemplifies a hospitality mindset by creating extraordinary experiences daily. The position involves multi-tasking and managing inbound and outbound communication to support member engagement and acquisition strategies effectively. The Membership Concierge II assists with account maintenance, processes member needs including program and service payments, and serves as a pivotal contact for both new membership sales and retention efforts.

Individuals in this role develop their skills through a structured progression and certification pathway, including completing a Retention Specialist Certification within the first 60 days of hire. The role demands adaptability in fast-paced environments, excellent verbal communication skills, and a friendly demeanor to foster welcoming interactions. With a minimum of 1-2 years of customer service or sales experience, candidates will thrive if they enjoy problem solving and service recovery, ensuring that members’ questions and concerns are managed promptly with appropriate solutions. Work in this position requires standing for up to four hours at a time, emphasizing both endurance and a commitment to delivering consistent, high-quality customer service.

This full-time opportunity within a hospitality-driven wellness environment offers a pathway for career development tailored to the member and guest engagement domain. Candidates who hold a Bachelor’s degree in Hospitality or related fields will find their knowledge and skills highly valuable in this setting, but the position remains open to those equipped with the foundational customer service experience needed to excel. Life Time’s inclusive culture ensures every team member can contribute uniquely and grow professionally while helping the company continue to provide exceptional experiences for its valued members and guests.