Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career Development
Hospitality certification
Member-focused training
Professional networking
Job Description
Life Time is a premier lifestyle and hospitality company dedicated to providing exceptional service and unforgettable experiences to its members and guests. With a focus on wellness, fitness, and comprehensive resort-style amenities, Life Time combines luxury with community to create an environment where members can thrive both physically and socially. Life Time is renowned for its innovative approach to hospitality, integrating health and lifestyle pursuits with engaging programming and personalized member services. The company takes pride in fostering a culture of inclusivity, diversity, and equity, ensuring a welcoming atmosphere for everyone who walks through its doors. As a reputable employer, Life Time is committed to professional development, offering its team members opportunities to grow their careers through structured certification programs and personalized progression paths. This emphasis on growth and excellence is part of what distinguishes Life Time in the hospitality and wellness sector.
The role of Membership Concierge II at Life Time centers on delivering outstanding member services while acting as a key ambassador for the brand. This position is ideal for an individual passionate about hospitality and skilled in account maintenance, service delivery, programming insight, and engagement with members and guests. As a Membership Concierge II, you will be the first point of contact for members and guests entering the resort, setting the tone through your friendly demeanor and expert knowledge of club offerings. Your responsibilities will extend to handling inbound and outbound communications, assisting with member account needs such as processing transactions and payments, and playing a pivotal role in new membership sales and retention efforts. This role is designed for those who thrive in fast-paced environments and enjoy building meaningful relationships.
In addition to the daily operational duties, the position offers an enriching professional development program. Through self-directed progression, you will have access to hospitality certification levels that help you build your skills and expand your professional network. Life Time’s commitment to career advancement includes creating customized succession plans that align with your professional goals, ensuring long-term growth and satisfaction within the company. This makes the Membership Concierge II role not just a job but a career opportunity within a supportive and dynamic workplace.
The role of Membership Concierge II at Life Time centers on delivering outstanding member services while acting as a key ambassador for the brand. This position is ideal for an individual passionate about hospitality and skilled in account maintenance, service delivery, programming insight, and engagement with members and guests. As a Membership Concierge II, you will be the first point of contact for members and guests entering the resort, setting the tone through your friendly demeanor and expert knowledge of club offerings. Your responsibilities will extend to handling inbound and outbound communications, assisting with member account needs such as processing transactions and payments, and playing a pivotal role in new membership sales and retention efforts. This role is designed for those who thrive in fast-paced environments and enjoy building meaningful relationships.
In addition to the daily operational duties, the position offers an enriching professional development program. Through self-directed progression, you will have access to hospitality certification levels that help you build your skills and expand your professional network. Life Time’s commitment to career advancement includes creating customized succession plans that align with your professional goals, ensuring long-term growth and satisfaction within the company. This makes the Membership Concierge II role not just a job but a career opportunity within a supportive and dynamic workplace.
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- must complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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