Membership Concierge II (8am-4pm)

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Career Development

Employee Discounts

wellness programs

Retirement Plan

Job Description

Life Time is a premier hospitality and wellness company renowned for delivering exceptional member experiences across its network of resorts and clubs. Dedicated to fostering health, happiness, and community, Life Time combines state-of-the-art facilities with a personalized approach to service, promoting an active and balanced lifestyle. The organization values inclusivity, diversity, and equity, creating a workplace culture where every individual’s unique contributions are respected and celebrated. Life Time is committed to equal opportunity employment, recruiting, hiring, training, and promoting based on merit and qualifications, ensuring a fair and supportive environment for all team members.

The Membership Concierge II... Show More

Job Requirements

Skilled at multi-tasking
delivering high quality customer service
service recovery and verbal communication
comfortable working in a fast-paced environment
able to stand for 4 hours at a time
friendly and outgoing demeanor

Job Qualifications

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
complete Retention Specialist Certification within 60 days of hire
passion to serve others
effective communication skills
bachelor’s degree in hospitality preferred

Job Duties

Operates as first point of contact for members and guests entering resort
exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
serves as a key point of contact for new membership sales and member retention interactions
engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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