
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career Development
Employee Discounts
wellness programs
Retirement Plan
Job Description
Life Time is a premier hospitality and wellness company renowned for delivering exceptional member experiences across its network of resorts and clubs. Dedicated to fostering health, happiness, and community, Life Time combines state-of-the-art facilities with a personalized approach to service, promoting an active and balanced lifestyle. The organization values inclusivity, diversity, and equity, creating a workplace culture where every individual’s unique contributions are respected and celebrated. Life Time is committed to equal opportunity employment, recruiting, hiring, training, and promoting based on merit and qualifications, ensuring a fair and supportive environment for all team members.
The Membership Concierge II role at Life Time is a dynamic and engaging position tailored for individuals passionate about hospitality and member engagement. As a Membership Concierge II, you will act as the pivotal first point of contact for members and guests visiting the resort, embodying the company’s hospitality mindset to foster lasting relationships and craft extraordinary memories. The role involves account maintenance, service delivery, and insightful programming knowledge, all aimed at enhancing the member and guest experience. With responsibilities that include managing inbound and outbound communications, educating members about club offerings, and actively contributing to membership sales and retention efforts, this position offers a comprehensive exposure to hospitality operations.
This role also offers an excellent opportunity for professional growth through Life Time’s structured hospitality certification levels and a personalized succession plan. By pursuing these pathways, you can broaden your skills, expand your professional network, and achieve your career objectives within the hospitality sector. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent multitasking and communication skills, and maintain a friendly and outgoing demeanor. The position requires physical stamina to stand for extended periods and a genuine passion to serve and engage with a diverse membership base. Joining Life Time as a Membership Concierge II means becoming part of a company that not only values your professional development but also prioritizes creating extraordinary experiences for every member and guest.
The Membership Concierge II role at Life Time is a dynamic and engaging position tailored for individuals passionate about hospitality and member engagement. As a Membership Concierge II, you will act as the pivotal first point of contact for members and guests visiting the resort, embodying the company’s hospitality mindset to foster lasting relationships and craft extraordinary memories. The role involves account maintenance, service delivery, and insightful programming knowledge, all aimed at enhancing the member and guest experience. With responsibilities that include managing inbound and outbound communications, educating members about club offerings, and actively contributing to membership sales and retention efforts, this position offers a comprehensive exposure to hospitality operations.
This role also offers an excellent opportunity for professional growth through Life Time’s structured hospitality certification levels and a personalized succession plan. By pursuing these pathways, you can broaden your skills, expand your professional network, and achieve your career objectives within the hospitality sector. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent multitasking and communication skills, and maintain a friendly and outgoing demeanor. The position requires physical stamina to stand for extended periods and a genuine passion to serve and engage with a diverse membership base. Joining Life Time as a Membership Concierge II means becoming part of a company that not only values your professional development but also prioritizes creating extraordinary experiences for every member and guest.
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster


Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily

