Membership Concierge II (4am-11am)

Life Time is a premier lifestyle and hospitality company renowned for its dedication to health, wellness, and community engagement. With a focus on creating environments that promote active and healthy living, Life Time offers a wide range of services including fitness centers, sports clubs, spas, and resort-style amenities. The company’s commitment to delivering exceptional member experiences is evident through its innovative approach to service, quality programming, and state-of-the-art facilities. Life Time’s culture emphasizes inclusivity, diversity, and equity, fostering a welcoming space for employees and members alike. As a well-established organization, Life Time continues to expand its footprint, revolutionizing the wellness industry by integrating hospitality and fitness into a unique member-centric model. This makes Life Time a distinguished employer for professionals eager to grow within a forward-thinking and dynamic environment.

The role of Membership Concierge II is pivotal within Life Time’s commitment to delivering an extraordinary member and guest experience. Serving as the primary point of contact for all resort visitors, the Membership Concierge II plays a key role in account maintenance, service delivery, and engaging the community with insightful programming knowledge. This position offers an excellent opportunity for individuals passionate about hospitality and customer relations to develop professionally. Through self-directed progression and specialized hospitality certifications, employees can tailor their career path, enhancing their skills while contributing to member satisfaction and retention.

In this role, the Membership Concierge II embodies the hospitality mindset, skillfully handling inbound and outbound communications to support member engagement and acquisition. They are responsible for educating members about club programming, events, policies, and pricing, ensuring each interaction contributes positively to the member’s lifestyle and satisfaction. Additionally, this position requires strong problem-solving abilities for service recovery and handling member concerns using appropriate tools and resources. The job demands a friendly and outgoing demeanor, multi-tasking capabilities, and the physical stamina to stand for extended periods. Candidates with experience in customer service or sales will find this role rewarding as it combines service delivery with business development elements such as new membership sales and retention efforts. Employment type is full-time, offering a structured yet flexible career advancement pathway within a vibrant resort setting.